银行英语情景口语 第136期:国际结算业务 拒付退单(4)

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您好，又见面了。今天我有什么可以帮您的?

B: Yes, I'm back! It's nice to see you again. I'm here about those documents.

是呀，我回来了!很高兴再次见到你。我是来处理这些单据的。

A: Ah yes, the ones from Sapporo we were dealing with yesterday?

是啊，是昨天我们处理的从札幌过来的那些单据吗?

B: That's right. I had a phone call asking me to come back in，about rejecting them?

正是如此。我接到电话让我回来，是关于拒付退单的事吗?

A: Well, we were contacted by your manager and he said......

嗯，您的经理联系过我们，他说......

B: Yes, we talked about it and thought it was better and significantly quicker to ask the company to pay a Discrepancy Fee.

是的，我们谈过了，而且我们认为要求对方支付不符点费用比较好，而且要快很多。

A: The customer got back to us this morning and they have agreed to pay a Discrepancy Fee of 100 US dollars.

今天早上该客户回复了我们，他们已经同意支付100美元的不符点费用。

B: That's wonderful news! I'm glad we decided to rethink our actions; it's all turned out for the best this way. Thank you for helping us to fix that little problem.

真是个好消息!我真高兴我们决定重新考虑我们的处理办法，结果证明这才是最好的结果。谢谢你帮助我们解决那个小问题。