熟悉办公事务——和同事建立良好关系 Building Relationships with Coworkers

和同事建立良好关系　Building Relationships with Coworkers

和睦的同事关系（workplace relationships）可以让你在上班时间心情愉快；糟糕的同事关系可能会令你无法专心，甚至把一些工作搞得一塌糊涂，梦魇（nightmare）一般。一些交流的技巧可以帮助你和同事建立良好的关系。

首先，要友好，留心同事们的需要，乐于提供帮助和接受建议。

☉How’s it going?

怎么样了？

☉How are you doing on（project）?Anything I can do to help?

在（项目）上做得怎么样？有什么要我帮忙的吗？

☉How long have you worked here?

你在这里工作多久了？

☉What’s your plan for lunch?Care to join me?

你午餐怎么吃？愿意和我一起吃吗？

☉I brought in some doughnuts for our coffee break.Would you like one?

我带了些甜甜圈，可以在喝咖啡休憩的时间吃，你想来一个吗？

☉Let me know if I can help you with anything.

如果有什么我能帮忙的，尽管告诉我。

尊重你的同事

互相尊重是友好关系的基础（foundation）。尽量避免冒犯（avoid offending）你的同事。当然，如果碰上了极易得罪（easily offended）的人，那只能敬而远之了。

☉Please let me know if I’ve said or done anything to offend you.I can assure you, it was completely unintended.

如果我说了什么冒犯你的话或者做了得罪你的事情，请一定要告诉我。我可以保证，那完全不是故意的。

☉I appreciate your work on（project）.I feel like I can learn a lot from you.

我非常欣赏你在（某项目）上的工作。我觉得从你身上可以学到很多。

☉Would you mind lending me a hand with……

您是否愿意帮我……

☉Don’t worry about Anna, she’s like that to everyone.Don’t take it personally.

别管安娜，她对谁都那样。不用在意。

☉Maybe he’s having a bad day.We should give him some space.

也许他今天心情欠佳，我们应该多给他些空间。

☉Don’t hesitate to tell me if you don’t feel comfortable with……I’ll be happy to make special arrangements for you.

如果……让你感觉不舒服，请直接告诉我，无需顾忌什么。我会很愿意为你做一些特别的安排。

别讨论让你的同事感觉不舒服的话题

个人隐私、健康问题、政治、对工作或者个人生活的埋怨，都属于应该尽量避免的话题（fall under the heading）。因为大部分人都会觉得这些话题是个人的隐私，不应该在公共场合谈及。如果有人和你聊起这些话题，你可以想办法让他知道你感觉不快，或者设法改变话题（change the subject）。

A：I had to go to the doctor yesterday to check up on my heart. You know，

I've had this pain in my arm for the last few months. And I just got over the flu.So I still have a little cough.Well, I was worried about the cough being related to my diabetes, so I……

B：Wow, it sounds like you've had a lot of trouble with your health. I hope you feel better soon. So what were you saying about the marketing report?

A：我昨天不得不去找医生检查我的心脏。你知道，最近几个月我胳膊这块老是疼。而且我流感刚好，还有点轻微的咳嗽。我一直都挺担心咳嗽会影响到我的糖尿病，所以我……

B：哇，听起来你最近身体欠佳。希望你能尽快好起来。我想问一下你对营销报告有什么看法？

别道听途说，散布流言

办公室的流言蜚语（gossip）无非两种：一种是小道消息（office grapevine），即通过非正常渠道获得并在公司内部流传的消息；另外一种是虚假信息，或者即便是真的，也关系到个人隐私。无论哪种都应避免。

A：Did you hear?Barbara, who works as a secretary for Bob Jones, just got divorced from her husband. And I heard from Sally in finance that the reason might have to do with something going on between Barbara and Bob.Can you believe that?

B：Uh……It's probably not any of our business anyway. We'd probably better focus on our work rather than talking about rumors which may be or may not be true.

A：你听说了吗？芭芭拉，就是鲍勃·琼斯的秘书，刚和她老公离婚了。而且我还听财务的萨莉说，好像跟芭芭拉和鲍勃的一些事有关。你信吗？

B：嗯……这可能不关我们的事。我们最好还是少说些是非不清的闲话，把注意力放在工作上。

总结

“关系”这个词无论对哪种文化都有着特殊的意义，尤其是抬头不见低头见的同事关系。尊敬他人、乐于助人、真诚待人；对那些性格古怪的人敬而远之；对于流言蜚语做到浊者自浊、清者自清。请相信：这样做人，你的同事就没有不喜欢你的理由了。

Words　单词表

brief简介；短暂

coffee break饮咖啡的小憩

complete完成

diabetes糖尿病

doughnuts甜甜圈

fault错误

helpful有帮助的

hesitate犹豫

marketing市场营销

mention提起，谈起

offer提供

order订单；订购

plan计划

rough draft草图

rumor谣言

several几个

standoffish冷淡的；不友好的

swamped淹没

Phrases　短语表

care to（do sth）在意/愿意（做某事）check up on检查，校对

do something to offend（sb）做某事冒犯/得罪某人

Do you think I could=Can I我能否

figure it out弄明白，搞清楚

give（sb）some space给（某人）些空间

have a bad/good day度过坏的/好的一天

have a minute有空，有一分钟（空闲）

How are you doing on（a project）……?在做（项目）……方面进展如何？

just have to只需要

lend a hand帮个忙，伸把手

let（sb）know让（某人）得知

none of our business不关我们的事

now that you mention it既然你提到了

be related to有关，和……有关系

be supposed to（do sth）应该（做某事）

take（sth）personally介意（某事）

trouble with（sth）（某事上）遇到问题/麻烦

实景对话1

A：Hi Jamie, how's it going?How are you doing on the office orders?

Anything I can do to help?

B：I'm doing okay, thanks. The office orders are almost completed.In fact……

there……I'm done. Thanks for offering to help.What's your plan for lunch?Care to join me?

A：I'm not hungry, actually. I brought in some doughnuts for our coffee break. I've eaten several of them already！Would you like one?

B：Uh, maybe later. You know, I was going to ask you about the work you did on the Martin account. Do you think I could get a copy of the brief?I think it would be helpful to me.

A：Oh, sure. I can give you a copy of it.Just let me know if I can help you with anything else.

B：Now that you mention it, would you mind lending me a hand with the marketing report?I am supposed to give the rough draft to Anna, but……

A：Don't worry about Anna, she's like that to everyone. Don't take it personally.

B：How did you know what I was going to say?I worried whether or not I said something to offend her because she has always been so standoffish to me.

A：How long have you worked here?If you haven't realized by now, you'll just have to figure it out. She just has good days and bad days.Maybe today she's having a bad day.We should give her some space.

A：你好，杰米，还好吗？办公订单做得怎么样？有什么要我帮忙的吗？

B：做得挺顺利的，谢谢。办公订单差不多都完成了。事实上……就差……我做完了。谢谢你愿意帮我。你午餐怎么吃？愿意和我一起吃吗？

A：其实，我不饿。我带了些甜甜圈在咖啡休憩时间吃，我已经吃了一些了，你来一个吗？

B：一会儿再说吧。你知道，我来是想问一下你做的有关马丁账户方面的事情。

能给我一份概要的复印件吗？对我可能有帮助。

A：哦，当然。我可以给你一份复印件。如果有什么我能帮忙的，尽管告诉我。

B：既然说到这儿了，能再帮我看一下市场报告吗？我得给安娜一份草稿，但是……

A：别管安娜，她对谁都那样。不用在意。

B：你怎么知道我要说什么？我还担心是不是我说了什么冒犯她的话，她总是对我爱搭不理的。

A：你在这里工作多久了？如果到现在你还没有意识到的话，那你就真该搞明白了。她时好时坏，也许今天她又心情欠佳。我们应该多给她些空间。

实景对话2

A：Hi, Anna……Do you have a minute?I wanted to discuss something with you.

B：Well, I'm very busy.I have been so swamped.You know, I had to go to the doctor yesterday to check up on my heart. You know, I've had this pain in my arm for the last few months.And I just got over the flu.So I still have a little cough.Well, I was worried about the cough being related to my diabetes, so I……

A：Wow, it sounds like you've had a lot of trouble with your health. I hope you feel better soon. Anyway, what I want to ask you about is the marketing report.Have you finished looking it over yet?

B：Well, if that's all you wanted to know. I can't say whether I have or not.

You know, it's not my fault that the secretary puts things in the wrong places！

A：So you're saying you haven't had a chance to look at the report yet?

B：Nope.

A：Anna, I sense that our communication hasn't been so effective. Please let me know if I've said or done anything to offend you. I can assure you, it was completely unintended.Don't hesitate to tell me if you don't feel comfortable with reviewing the reports.I'll be happy to ask someone else to do it.

B：Who else were you going to get to do it?

A：Barbara could do it.

B：Barbara?Bob Jones'secretary?Did you hear?Barbara just got divorced from her husband. And I heard from Sally in finance that the reason might have to do with something going on between Barbara and Bob.Can you believe that?

A：Uh……It's probably not any of our business anyway. We'd probably better focus on our work rather than talking about rumors which may be or maynot be true.

A：嗨，安娜……有空吗？我想和你聊聊。

B：嗯，我挺忙的，都有些应接不暇了。你知道，我昨天不得不去找医生检查我的心脏。最近几个月我胳膊这块老是疼。而且我流感刚好，多少有些轻微的咳嗽。我一直都担心咳嗽会影响到我的糖尿病，所以我……

A：哇，听起来你最近身体欠佳。希望你能尽快好起来。不过，我就是想问一下你有关营销报告的事。你已经看完了吗？

B：哦，如果那就是你想知道的。我不能说我完成了没有，你知道秘书把东西放错地方了，这可不是我的错！

A：你的意思是说你还没来得及看报告？

B：没呢。

A：安娜，我感觉我们之间的交流一直都不顺畅。如果我说了什么冒犯你的话或者做了得罪你的事，请一定要告诉我。我可以保证，那完全不是故意的。如果审核报告让你感觉不舒服，请无需顾忌什么，直接告诉我。我会很乐意换别的人来做。

B：你打算叫谁来做？

A：芭芭拉能做。

B：芭芭拉？鲍勃·琼斯的秘书？你听说了吗？芭芭拉刚和她老公离婚了。而且我还听财务的萨莉说，好像跟芭芭拉和鲍勃的事有关。你信吗？

A：嗯……这可能不关我们的事。我们最好还是少说些是非不清的闲话，把注意力放在工作上。