2. According to the author, saying "I’m sorry you’re upset "most probably means "______".
A) You have good reason to get upset
B) I’m aware you’re upset, but I’m not to blame
C) I apologize for hurting your feelings
D) I’m at fault for making you upset
3. It is not advisable to use the general, all-covering apology be-cause ______.
A) it gets one into the habit of making empty promises
B) it may make the other person feel guilty