[00:05.33]Listen to Susan McLean
[00:07.73]phoning the Ambassador Hotel in Taipei to arrang accommodation.
[00:12.72]Complete the note in your book.
[00:15.20]CLERK:Ambassador Hotel. Can I help you?
[00:24.22] This is Susan McLean calling from Atlantic Bikes in Halifax,Canada.
[00:29.41]I'd like to book some accommodation for the Cycle Show.
[00:33.31]CLERK:What exactly do you need?
[00:35.81]SUSAN:We need three single rooms with shower.
[00:39.50]From the twenty-eighth of March to the second of April.
[00:43.68]CLERK:Just a minute, I'll check that...
[00:46.39] I'm very sorry, but we haven't got any single rooms with shower.
[00:51.28] We're fully booked up because of the fair.
[00:56.19]CLERK:There are probably some rooms at the Imperial Hotel.
[01:00.68]Have you got their phone number?
[01:03.09]SUSAN:Er,no I haven't.Could you give it to me?
[01:07.58]CLERK:Sure. It's 596 5111.
[01:14.19]SUSAN:596 5111.OK, I'll try them.
[01:20.59]And thanks very much for your help.Goodbye.
[01:32.94]Listen to Susan McLean talking to her colleague James,
[01:37.72]add the prices to the items on the catalogue page in your book.
[01:49.19]JAMES:Hello,Susan. How are things?
[01:52.48]SUSAN:Fine,but I'm really busy with the Taipei fair.
[01:59.28]In fact,I'm calling you just to check the prices for the catalogue.
[02:04.29]SUSAN:OK.I've got the details here.
[02:08.18]By the way, are we giving the prices in Canadian dollars?
[02:15.39]So, first of all,what have we priced the mountain bikes at?
[02:20.59]SUSAN:The ones in the catalogue are the now children's model.
[02:29.19]JAMES:Good.What about the racing bikes?
[02:33.18]SUSAN:Well,the standard racing bike is priced at $2,200
[02:40.47]and the deluxe model is $3,500.
[02:46.06]JAMES:Fine.What about the cycle computers?
[02:50.55]SUSAN:They're $45 each.
[02:54.37]JAMES:Good.Just a few other items.
[02:58.55]We've got cycle bags,helmets and shoes in the catalogue.
[03:03.93]What are the prices for those?
[03:07.22]SUSAN:Cycle bags are $60,the helmets are the same price,
[03:14.12]and the shoes are $110.Anything else?
[03:22.32]I'll get these prices in the catalogue,
[03:25.71]then we'll be ready to go.
[03:28.30]SUSAN:Great.I'm looking forward to the fair.
[03:32.40]JAMES:So am I.Thanks for your help.
[03:40.32]Listen to a customer asking Susan for information about mountain bikes.
[03:45.80]Which bike do they talk about?
[03:48.41]SUSAN:Good morning. Can I help you?
[03:52.02]SUNG:Yes,I'm interested in your range of mountain bikes for children.
[03:57.51]SUSAN:Right.Well, we've got a new model here.
[04:01.92] If you come over here,this way. It's this one.
[04:07.30]SUNG:Could you tell me something about it?
[04:10.20]SUSAN:Well,it's suitable for children from the age of ten upwards.
[04:16.00]It has 15 gears and is available in three colour combinations.
[04:22.48]It's only been on the market for a few months,but it's very popular.
[04:28.17]SUNG:What does it cost?
[04:30.86]SUSAN:The recommended retail price is $159.
[04:35.85]SUNG:$159.Is there a girl's model as well?
[04:41.97]SUSAN:No,we find that children today want just the one model,
[04:47.06]but it is available in three different colour combinations-
[04:52.05]this one is blue with green,
[04:55.24]but it also comes in red with yellow and purple with white.
[05:00.43]SUNG:Right.And what about delivery time?
[05:04.82]SUSAN:We can deliver from stock.
[05:07.51]SUNG:I see.Now,what about discount?
[05:12.22]Can you give me a good discount on a large order?
[05:16.40]SUSAN:Well,it depends on the size of the order.
[05:20.57]I'll have to check that.
[05:23.47]Perhaps you couldgive me your nameand address?
[05:27.08]SUNG:Yes,I'm Peter Sung and I'm from Singapore.
[05:31.39]Here's my card.
[05:33.58]SUSAN:Thank you.My name's Susan McLean.
[05:38.18]Here's my card and a copy of our latest catalogue.
[05:42.99]If I don't see you again at the fair,
[05:46.28]please call me when I get back to my office next week.
[05:50.98]SUNG:Fine.Thank you very much for your help.
[05:53.99]SUSAN:Not at all.I look forward to hearing from you.
[06:02.58]Listen to Peter Sung phoning Atlantic Bikes,
[06:06.68]complete the order form in yourbook.
[06:15.67]SUNG:Hello,Ms McLean This is Peter Sung.
[06:20.06]I met you last week at the Taipei Cycle Show.
[06:24.16]I asked you about the mountain bikes.
[06:27.45]SUSAN:Oh,yes, I remember.
[06:30.43]Nice to hear from you.What can I do for you,Mr Sung?
[06:35.34]SUNG:I would like to place an order for some items from your catalogue--
[06:41.03]racing bikes, mountain bikes and helmets.
[06:45.63]SUSAN:Certainly.I'll just note down the details.
[06:50.02]What exactly do you want?
[06:53.00]SUNG:I'd like ten of the standard model racing bike, yellow...
[06:58.09]SUSAN:Ten standard racing bikes.
[07:01.88]They're $2,200 each, so that's a total of $22,000.
[07:10.79]OK,what else would you like?
[07:14.68]SUNG:I'd like ten green racing bikes, deluxe model.
[07:19.67]SUSAN:Ten deluxe racing bikes-green.
[07:24.34]They're $3,500 each,total of $35,000.
[07:34.92]SUNG:Yes.I'd like to order a hundred mountain bikes at $159 each.
[07:41.82]SUSAN:One hundredmountain bikes at$159 each,total $15,900.
[07:54.10]SUNG:Oh,yes-all blue with green,like the one at the show.
[08:03.11]SUNG:And finally, I'd like to order a hundred helmets.
[08:08.10]SUSAN:So that's one hundred helmets at $60 each,total price $6,000.
[08:16.20]SUNG:I asked about a discount when I met you at the fair.
[08:20.69] Would it be possible for you to give me a discount?
[08:26.67]For an order like this we could offer a discount of 15%.
[08:32.08]SUNG:That's fine.So what is the total price?
[08:36.57]SUSAN:Without discount, the total price is $78,900.
[08:43.99]But with your 15% discount the price is $67,065
[08:53.58]SUNG:Good.What about delivery?
[08:57.29]You said the mountain bikes were available from stock.
[09:04.16]We should be able to send all the goods out without delay.
[09:08.65]However,there is a 5% charge to cover packaging and handling-
[09:14.45]or do you want to arrange delivery yourselves?
[09:18.34]SUNG:No,I am happy to pay the 5% for delivery.
[09:23.02]SUSAN:OK,so that's $3,353 for delivery.
[09:29.70]That brings the total amount to $70,418.
[09:36.10]Oh,one last thing, as it is your first order,
[09:41.59]could you please make payment by letter of credit?
[09:45.48]SUNG:Of course.And I will fax a copy of my order to you now.
[09:50.68]SUSAN:Thank you very much,Mr Sung.Goodbye.