[00:04.94]Listen to Diana phoning Paul,tick what he has done.
[00:09.85]PAUL:Paul Gething speaking.
[00:17.45]DIANA:Hello,Paul, this is Diana.
[00:21.24] How are things? PAUL:Oh hello,Diana.
[00:24.84] Fine,just fine. How's Perth?
[00:28.63]DIANA:OK,we've had a busy morning.
[00:32.52]I'm looking forward to getting home tomorrow!
[00:36.62]So,has Mr Lee arrived?
[00:41.33]PAUL:Oh yes,he arrived last night.
[00:44.90] I met him at the airport.
[00:47.28]DIANA:Oh good.And have you explained the programme to him?
[00:52.66]PAUL:Yes,I've explained it to him.
[00:56.16]We talked about it this morning before lunch.
[01:00.06]After lunch I showed him around the company.
[01:03.95]DIANA:Great,I'mglad you've shown himaround.
[01:08.34]Now,has he metthe Training manager?
[01:12.75]PAUL:No,he hasn't.The Training manager has been in a meeting all day.
[01:18.16]DIANA:Too bad.What about the meeting with the Production manager?
[01:24.04]Have you arranged that yet?
[01:27.12]PAUL:I'm afraid not.
[01:29.91]She's been away fromthe office,but I'veleft a message for her
[01:35.09]DIANA:Fine.Well, Paul,could you just send me an E-mail
[01:40.88] saying what you have and haven't done?
[01:44.67] Just in case I can't remember tomorrow!
[01:48.49]PAUL:Yes,I'll do it now.
[02:06.64]Listen to Henry Lee,visiting the PackEx factory.
[02:10.82]Look at the situations and expressions in A and check your answers.
[02:16.02]LEE:My name's Henry Lee.
[02:18.84]I've got an appointment with Ms Skinner.
[02:22.42]PROTER:Right.I'll just let her know you're here.
[02:26.00]...Is that Ms Skinner? Mr Lee is here. ...
[02:33.21]She'll be down in a minute.
[02:37.52]Now you need this for security.
[02:40.91]And could you sign the visitors' book, please ? Er,here.
[02:47.92]DIANA:Hello,Mr Lee. Welcome to PackEx.
[02:54.42]I'm so sorry that I wasn't here to meet you on Monday.
[02:58.42]Was everything OK?
[03:01.50]Now before we get to the production floor,
[03:06.88] I have to ask you to put on these overalls.
[03:10.69] It's a safety requitement to wear them.
[03:14.38] It's also very important not to touch the machinery.
[03:19.65] OK,now follow me to the production floor ...
[03:27.12]The new machine is very similar to the old one,although it is a lot faster.
[03:35.82] Stand back,please!
[03:38.62] The line runs at 140 packs a minute,
[03:43.32] although it can do up to 190 packs.
[03:47.71]LEE:That sounds very impressive.
[03:50.71]DIANA:Please come this way to the sorting department, where......
[03:55.42] Right.Here we are.
[03:59.62] Now this's where the machine sorts and inspects the tablets. Please don't touch that!
[04:09.31]DIANA:And over here it counts them and puts them into bottles.
[04:15.69] The bottles then travel along this conveyor belt.
[04:21.77] It goes very fast-please be careful!
[04:25.98] Then it puts the cap on the bottles.And this is where it labels them.
[04:34.68]Now if you follow me,we'll......
[04:38.67]Right. I think that's everything.
[04:42.57] Is there anything else you'd like to see?
[04:45.65]LEE:Thank you. That was very interesting.
[04:49.15]DIANA:OK.Let's go to my office and we can discuss some more...
[04:59.05]Listen to these three managers at Cathay Pacific
[05:02.65]talking about their departments.
[05:05.35]Which subjects do you think each one will talk about?
[05:08.92]Listen again and complete the notes from the meetingin your book.
[05:13.84]1 There's a lot of competition on our routes,
[05:19.24] but we have kept over 45 percent of the market of international flights
[05:25.54]and 70 percent of local flights.
[05:29.22]From market research,
[05:31.91] we think that the number of passengers will increase by 7 percent next year.
[05:37.82] We are starting a new advertising campaign next month
[05:42.31] which we hope will bring us more passengers.
[05:45.81]2 We've had a bad year.
[05:53.80]760 people lost their jobs.
[05:58.97]We've had to save money in other areas as well.
[06:04.07] However,with the new airport and the rise in passenger numbers next year,
[06:11.36] we think that we will hire over 1,000 people in the next 18 months.
[06:19.38]3 We've introduced a new quality control programme.
[06:28.08]Even though this has been a bad year,
[06:32.36]we must never let quality suffer!
[06:35.76]We have introduced new services for passengers
[06:40.85]and improved maintenance of our aircraft.
[06:45.05]Of course,costs have increased
[06:49.34]but if passengers remember good service in well-maintained aircraft,
[06:55.63]they are more likely to fly with us again.