1. Why does the professor say this?
A To ask students to answer those questions.
B To explain the dilemma that the mobile phone manufacturer is facing.
C To attract more questions from students about the manufacturer’s dilemma.
D To give some clues over what the manufacturer should think about.
2. Why does the professor mention “the emotional response”?
A Because the professor thinks that mobile phones are causing a lot of emotional stress to
B Because the professor thinks that customers have no choice but to adapt to the new advanced
features of mobile phones.
C Because the professor feels that it is not necessary to change the design of mobile phones so
D Because the professor thinks that it affects customers’ buying behavior.