T: I'm very impressed with Direct Computers, Mr. Staten
S: Thanks! We worked hard to build up the business
T: Why is Direct Computers so successful?
S: We customize computers for individual customers.
T: Customizing Computers for individual customers is unique concept.
S: It surly is, we made exactly the computer a customer wants.
T: So each computer you make is different?
S: Each computer is customized for the needs of a particular use.
T: If I want a computer with all of bells and whistles
S: whatever you want, we'll make a customer-make computer just for you.
T: Where do I find your products? Where is your retailer I’ll get it?
S: You order directly from us.
T: Directly? How I specify what I want?
S: Three ways, by phone, by fax or by internet.
T: I don't get to see the product.
S: you spec it; we make it to your specifications.
T: so I spec it and then you send it directly to me.
S: And we send within five days. Another reason we are successful.
T: And I find not satisfied
S: satisfaction guarantee all your money back.
T: when I find a problem with my computer? When there is a bug with the operating system.
S: we don't send computers with bugs. We test everything.
T: But there are usually some technical problems
S: Customers have three options, sending back, call our help line or contact to the field technician.
T: Sending back? What’s your turnaround time?
S: We fix the problem and return to you in two days
T: what about on site help.
S: we have technician around the country who come to your office.
T: I was seem to have problems in the midnight?
S: Our help line is available 24 hours a day, seven days a week.
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