T: So you ship each computer within five days and repair computers within two days.
S: We are committed to providing fast service.
T: And you really can distribute the computers within five days.
S: Generally, Yes, but our distribution costs are increasing.
T: It is more expensive to deliver to customers one by one.
S: Right, It is cheaper to send a whole truckload to one place.
T: Like a retailer outlet or a warehouse.
S: Instead we deliver to individual customers.
T: Distribution costs must be really high.
S: That is the problem, high distribution cost.
T: Why are the distribution costs skyrocketing?
S: Because we have more customers. It is the price of our success.
T: You mean you are successful at selling more computers.
S: And each computer must distribute to the individual customer.
T: So you can't take the advantage of economic scale.
S: That is right, if we sold one hundred computers, we have to deliver them to one hundred different locations.
T: No wander your distribution costs are through the rule.
S: If we do something quickly, we'll lose all our profits.
T: Direct computers sells computers all over the country?
S: That's right, send from distribution sites.
T: Ok. I wasn't sure about that.
S: Last year, we have just one central distribution port.
T: And since then you grown.
S: We have three main hubs, we just open the third.
T: That's a lot of growth.
S: With the additional hubs we're closer to the customer.
T: It should cut down the delivery time.
S: That was the idea.
How to answer other' thanks:
Thank you for your help. You are welcome./Pls don't mention it./Glad to give it./Any time./No problem at all./ I glad I can help./It is my pleasure.
You are a big help.