T: The results of our research are in.
H: Give it to me straight; what do I need to do?
T: As I explained to you last time.
H: Just give me the bottom line, say the explanations for later.
T: The bottom line, your customers want better selection and faster service.
H: There's not enough choose from, in my whole department store?
T: Especially in the areas of accessories, there’s not enough choice
H: The selection's too small, and the service is too slow.
T: That's it, in a nutshell.
H: Well, I can work with my buyers to improve products selection.
T: And you can work with your staff to improve their service.
H: Was my staff rude?
T: No, but not very helpful either.
H: They weren't willing to go the extra mile.
T: No, they weren't, and they weren't informed about the products.
H: And I bet they didn't offer suggestions on what to buy.
T: There also weren't enough sales clerks for peak hours.
H: On Saturday I suppose.
T: Saturday all day, all week during lunch, and after work.
H: I can heir more people for those times.
T: you have to train them?
H: Train them to respond quickly to customer needs.
T: Train them stay on top of the product line.
H: And train them to be one step ahead of the customers