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VOA商务英语第33课

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H: To improve customer service, I’ll hire more employees for peak hours.

T: You should also consider reorganizing the store.

H: How that improves service.

T: Now products are not conveniently arranged.

H: Such as...

T: For instance, Stockings and socks should be next to shoes.

H: Now they are on different floors.

T: It makes much more sense to have them in one area.

H: Maybe I should aid more service re-laid personnel.

T: That's a good idea. Like a tailor to do alterations.

H: Free alterations while you wait.

T: Well, customers continue to shop and spend money.

H: How about a cafe, a place to relax while shopping.

T: Make the cafe exciting, make it a destination.

H: People will come to the cafe and stay to shop.

T: That's it, and your new valet parking service will take care of their cars while they shop.

H: Once I tracked these customers, I got to keep them.

T: That'll be easy, offer a valued customer program.

H: An elite class of customer.

T: They'll get points every time they buy something.

H: What a great way to built customer loyalty.

T: Once they've earned ex-amount of points, they’ll get special discount coupons.

H: Or free valet parking.

T: Say it is easy to offer good customer service.

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