Section A
11. [A] He’ll be able to clean the house in time.
[B] He doesn’t have time to take the woman home.
[C] It should be easy for the guests to find the house.
[D] He needs time to relax before the guests arrive.
12. [A] If the game is held there the team will lose.
[B] If the game is held there the team will win.
[C] It makes no difference since the team will lose.
[D] It makes no difference since the team will win.
13. [A] Her son’s health.
[B] Her son’s studies.
[C] Her son’s poor grades.
[D] Her son’s competence for the job.
14. [A] The shops are not crowded in December.
[B] Many people go shopping despite the cold weather in December.
[C] People don’t like to do shopping in busy shops in winter.
[D] In December people stay at home because of the cold weather.
15. [A] The exam questions were too difficult.
[B] The questions had little connection with the course.
[C] He couldn’t finish the questions within the time allowed.
[D] He found the questions confusing.
16. [A] The movie was inexpensive.
[B] The movie was not worth watching.
[C] He didn’t have time to go to the movie.
[D] The movie lasted too long.
17. [A] He is learning about advertising.
[B] He is the new advertising manager.
[C] He is interviewing the woman.
[D] He is waiting for an interview.
18. [A] The man wants to go to San Francisco.
[B] There are no flights to Los Angeles for the rest of the day.
[C] There are two direct flights to Los Angeles within the next two hours.
[D] If the man board the plane to Los Angeles now, he will have to transfer at San Francisco.
Questions 19 to 21 are based on the conversation you have just heard.
19. [A] A novel about a president.
[B] A political science book.
[C] A listing of election results.
[D] A text for one of his courses.
20. [A] To the manager’s office.
[B] To the paperback section.
[C] To the textbook area.
[D] To the publishers indexes.
21. [A] Only those used in the university.
[B] Only those printed at the university.
[C] Only those currently available from publishers.
[D] Only those in the field of political science.
Questions 22 to 25 are based on the conversation you have just heard.
22. [A] The woman is helping the man study for his class.
[B] They are visiting a factory Kahn designed.
[C] The woman is deciding whether to take history of architecture.
[D] The woman is researching Kahn’s work.
23. [A] Inventing the assembly line.
[B] Building modern factories.
[C] Designing early automobiles.
[D] Reviving classical architecture.
24. [A] Steel manufacturing.
[B] Coal mining.
[C] Textiles.
[D] Transportation.
25. [A] They were a fire hazard.
[B] They were too spread out.
[C] They were designed for efficiency rather than for beauty.
[D] They were difficult to heat.
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s (26) ______for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (27) ______results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her (28) ______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, (29) ______ he or she has a just claim.
Consumers should complain in (30) ______ whenever possible, but if they cannot get to the place of purchase, it is (31) ______ to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but (32) ______, and especially when the consumer can demonstrate what is wrong with the item in (33)_________. If this cannot be done, (34) ______________________________________..The store manager may advise the consumer to write to the manufacturer. If so, (35) _______________________________________. But if a polite complaint does not achieve the desired result, the consumer can go a step further. (36)_________________________________________________.
Section A
11. W: Look at the mess! And the guests will be here soon!
M: Take it easy. I’ll make sure the house is spotless.
Q: What does the man mean?
【解析】选[A]。男士说他肯定会让屋子干干净净的，也就是他会打扫屋子的，选项[A]符合题意。spotless意为“一尘不染的，干净的”。选项[B]、[C]误解了对话中的take it easy。
12. M: Is the next game going to be held at our stadium or theirs?
W: Do you really think it will make much of a difference with a losing record like ours?
Q: What does the woman imply?
【解析】选[C]。女士说对我们这样一直保持失败记录的队伍来说，比赛在什么地方举行有很大不同吗?言下之意是他们的队伍终将失败，也就无所谓在什么地方举行比赛了，故选项[C]符合题意。
13. M: Mum, I got a part-time job at the supemp3arket. Three hours a day weekday and all day Saturday.
W: Congratulations!But are you sure you can handle it? What about homework?
Q: What’s the woman worried about?
【解析】选[B]。母亲第一次使用疑问语气，反映出她对儿子能否兼顾工作和学习的担心。第二次疑问则突出反映了她对儿子学习的忧虑，故选[B]。
14. W: You see, there are too many people here. Let’s go to some other places.
M: All right. But cold weather in December cannot keep people away from the busy shops.
Q: What does the man mean?
【解析】选[B]。女士说这里人太多了，到其他地方去看看吧。男士说，没问题，但是12月的冷天也不能阻挡人们来这些热闹的商店，言下之意是尽管12月的天气很冷，逛商店的人仍然会多，故选项[B]符合题意。
15. W: Your exam is over, isn’t it? Why aren’t you cheerful?
M: Oh, I don’t know. It isn’t that the questions were too hard, but I always feel uneasy when the exam doesn’t seem to have much to do with the book.
Q: What was the man’s opinion of the exam?
【解析】选[B]。在but后男士提到试卷与书的联系不大时，他就总觉得不安。选项[B] 是对此的同义转述。对话提到...it isn’t that the questions were too hard, 意思是这些问题其实并不难。由此可以排除选项[A]、[D]。[C]项中time(考试时间)在对话中没有提及。
16. W: What do you think of the movie?
M: It was worth neither the time nor the money.
Q: What does the man mean?
【解析】选[B]。“neither...nor...”结构是对两个内容的否定，也就是说时间和钱花得都不值，言外之意就是这部电影根本不值得一看。
17. M: Good afternoon. I’m Mr. Jackson. I answered your ad for an experienced advertising executive.
W: Oh, yes, Mr. Jackson. Won’t you have a seat? The manager will see you shortly.
Q: What do we learn about Mr. Jackson?
【解析】选[D]。男士来应聘广告上说的有经验的广告主管职位。女士说经理马上就会见他。关键词是experienced(有经验的)、see you(会见)，另外前面的ad指报纸上的招聘广告，后面的advertising executive指的是广告主管职位，选项[D] 符合题意。
18. M: Excuse me, would you please tell me when the next flight to Los Angeles is?
W: Sure. The next direct flight to Los Angeles is two hours from now, but if you do not mind transferring at San Francisco you can board now.
Q: What can we learn from the conversation?
【解析】选[D]。the next flight、direct flight(直达航班)、transferring(转机，换乘)构成了“在机场咨询航班情况”的特定场景。由女士所说的if you do not mind transferring at san Francisco you can board now可知答案为[D]。
Conversation One
W: Can I help you?
M: Yes, I’m looking for a book on the presidential election system in the United States.
W: Well, all of our textbooks are arranged by subject and course number in the back of the store. Is this a required text for one of the University’s political science courses?
M: No, it isn’t. I’ve already looked through all the political science books in the back, but the ones I saw only had a few pages, at most, on the topic.
W: How about the paperback section? There may be something there.
M: Okay.
W: Or better yet, you should try looking in Books in Print.
M: I’ve never heard of that. What is it?
W: It’s an index that lists all of the books currently available from publishers. If you have a specific book in mind, you can look under the author’s last name.
M: But I don’t.
W: Then look directly under your subject, presidential elections.
M: What happens if I find a book I want?
W: Well, if it’s not in stock, we can order it for you.
Questions 19 to 21 are based on the conversation you have just heard.
19. What is the man looking for?
【解析】选[B]。男士说“I’m looking for a book on the presidential election system...”，后来说到“I’ve already looked through all the political science books”，由此可以推断，a book on the presidential election system属于the political science books。因此，他要寻找的是[B] A political science book。
20. Where does the woman first direct the man to?
【解析】选[C]。当男士说需要一本关于总统选举体制的书时，女士以为他说的是textbook，于是马上说“all of our textbooks are ...in the back of the store”。因此，选项[C]符合题干要求。
21. What kinds of books are listed in Books in Print?
【解析】选[C]。女士说“you should try looking in Books in Print”，在男士不知道什么是Books in Print的情况下，女士解释说，Books in Print是“an index that lists all of the books currently available from publishers”，选项[C]符合题干要求。注意，in print是指“(books)currently available from publishers，正在出售的”;out of print是它的反义词组，表示“已售完”，也很常用。
Conversation Two
W: Didn’t you write a paper about Albert Kahn last semester?
M: Yes, for my history of architecture class.
W: Oh, I am taking it now and I have to do some research on industrial architecture. I need to read up on Kahn’s factories. So I would like to see what you wrote about them.
M: I don’t think my paper will help; I focus on his classical design like Clements library and office buildings, but you are interested in the modern building he is famous for.
W: Yes he is best known for his factory, especially the auto plants in Detroit. He made a breakthrough in industrial design. You know before his time, factories were so cmp3ped and inefficient but his factory provide enough light and air and open space. So the cars could be assembled in one huge plant.
M: I remember reading that previously, factories had wooden fmp3e and the heavy machinery made the buildings vibrate and there were firehazards too. But when Kahn started to design auto plants around the turn of the century, reinforced concrete had just been invented. Talk about the breakthrough, not only were the buildings sturdy and fireproof but they were cheap to put up too!
W: You seem to know a lot of about his industrial career.
M: Actually even though I wrote about his other works, I did a lot of background reading. Let me see if I can dig up that paper for you. There were some books of articles included in my bibliography that you might want to look up at the library.
Questions 22 to 25 are based on the conversation you have just heard.
22. Why are the students discussing Albert Kahn?
【解析】选[D]。由女士所说的...I have to do some research...I need to read up on kahn’s factories可以推知，女士在研究卡恩的作品，整个对话就此展开。
23. In which is Albert Kahn best known for?
【解析】选[B]。听音时注意和Kahn 相关的信息：the modern building he is famous for以及best known for his factory。问题问Kahn因为什么最有名，[B]为该细节的同义转述。
24. To what industry did Albert Kahn make a major contribution?
【解析】选[D]。听音时注意提到的行业。根据especially the auto plants“汽车车间”及So the cars could be assembled in one huge plant。可推出答案为[D]“运输行业”。
25. According to the talk, what was one problem with factories before Kahn’s time?
【解析】选[A]。听音时注意和建筑缺点相关的信息，对话中男士提到there were firehazards too。问题问卡恩时代之前的汽车工厂存在的问题，[A]为细节再现。
答案及解析：
Section C
26.【解析】claim。从manufacturer’s这个所有结构可知所填词为名词，而且可以和介词for搭配。另外，live up to和所填词构成动宾搭配，live up to意为 “遵守(诺言、原则等)，符合”。句中的or表示：faulty和or后面的部分是选择性并列关系。那么，consumer买的商品可能有瑕疵或者不像manufacturer标榜得那么好。claim作名词时常和for搭配，for后面的it指代的是an item。
27.【解析】produce。空前will限定所填词为一原形动词，并在句中作谓语，和results构成动宾搭配。主语this action是指上句中的present the guarantee at the store of purchase，在很多情况下，这种方式都比较有效。表示“产生好的效果”的搭配有produce / bring about / bear / give / yield (good) results。
28.【解析】complaint。从in general(一般而言)可知，这句话是对上一句的进一步说明，所填词很可能和上一句中的关键词complain有关，而且作空后settled的宾语。Settle暗含“解决(棘手的或令人不愉快的事情)”。complaint是complain的名词形式，take one’s complaint意为“抱怨”，等同于complain。
29.【解析】assuming。空前的句子结构已完整，所以本空应填一“动词+ing”，即现在分词作伴随状语。
30.【解析】person。in person意为“亲自，本人”，为固定短语。空后的转折句but if they cannot get to the place of purchase...to phone or write the complaint in a letter起提示作用。
31.【解析】acceptable。空前的It is及to phone…表明本空中应填一形容词。考生应注意：短文听写中若出现It is/was to do结构时，所填词往往为以able结尾的形容词。
32.【解析】fimp3ly。所填词前面的but表示“尽管…还是…”，所填词和 politely应该词性相同，但意义相对。短文听写中的副词往往以ly结尾。
33.【解析】question。in question为固定搭配，意为“正在谈论的”，修饰the item。在文章语境中，正在谈论的商品也就是顾客向经理抱怨的商品。
34.【答案】the consumer will succeed best by presenting specific infomp3ation as to what is wrong, rather than by making general statements
【Main Points】the consumer will succeed by presenting specific infomp3ation，but not by making general statements
35.【答案】the consumer should do this, stating the complaint as politely and as fimp3ly as possible
【Main Points】the consumer should do this, stating the complaint politely and fimp3ly
36.【答案】She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers rights
【Main Points】She or he can threaten to accuse the seller or report the seller to an organization responsible for protecting consumers rights
