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BBC商务英语Unit4

所属教程:BBC商务英语

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https://online2.tingclass.net/lesson/shi0529/0007/7572/4_856.mp3
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Unit 4
Lesson 3
Exercise 1
NAI TRAN :Good morning,hotel reception.
Can I help you?
Can I speak to Zung Tran,please?
I'm sorry,my father's out of the office at the moment.
MR THANAT:Ah.Can I leave a message?
NAI TRAN:Yes,of course.
Just let me find a pen...OK.
Yes,could you ask him to call me back,please.
My name is Mr Thanat and my number is 345897.
NAI TRAN:Mr Thanat,345987.
Can you tell me what it's about?
MR THANAT:I'm from vietnam Tours in Bangkok.
We have some guests for the hotel next month.
OK.I'll ask him to phone you as soon as he gets back.
MR THANAT:Thank you.Goodbye.NAI TRAN:Goodbye.
.LADY:Hello.
ZUNG TRAN:Good afternoon.Zung Tran here.
Can I speak to Mr Thanat,please?
LADY:I'm sorry,could you repeat that?
ZUNG TRAN:It's Zung Tran.
Can I speak to Mr Thanat,please?
LADY:Who?
ZUNG TRAN:Thanat.Er...Is that 345 987?
LADY:Yes.
ZUNG TRAN:Vietnam Tours?
Tours?No,no you need to ring the tourist office.
I'm sorry,I've got the wrong number.
Unit 4
Lesson 3
Exercise 3
Good morning,British Airways.How may I help?
MARCOS:Good morning.
Could I speak to James Wicks,please?
SECRETARY:One moment,please.
I'm sorry.Mr Wicks is in a meeting right now.
MARCOS:I see.Is that his secretary?
SECRETARY:Yes,that's right.
Well,could you ask him to call me as soon as possible,please?
It's urgent.
SECRETARY:Of course,no problem.
MARCOS:My name is Maria Marcos,
and my number is Singapore 379767.
Marcos.Sorry,what was that number again?
MARCOS:Singapore 376767.
And could you tell me what it's about?
MARCOS:It's about the new schedules.
SECRETARY:About the new schedules.
OK.I'll ask him to call you back
as soon as the meeting finishes.
MARCOS:Thank you very much.
SECRETARY:Goodbye.
MARCOS:Goodbye.
Unit 4
Lesson 3
Exercise 5
1.I'd like to speak to the manager,please.
2.Is that 6223134?
3.Sorry.Goodbye.
Unit 4
Lesson 3
Exercise 6
Answering the phone is a matter of common sense.
You should answer promptly
and be courteous and helpful and you should always be clear.
It doesn't matter how rude the caller
is because the caller is always a client or a custom
and you should remember the English saying,
'The customer is always right.
Unit 4
Lesson 4
Exercise 1
.ZUNG TRAN:Good morning.Hotel reception.
Can I help you?
Can I speak to Zung Tran,please?Speaking.
Aha!At last!This is Mr Thanat from vietnam Tours in Bangko.
I've been trying to contact you.
Ah,yes,of course.How can I help?
I need ten single rooms from June 5th to June 10th.
I'm sorry.This is a very bad line.
Could you repeat that,please?
Ten single rooms from June 5th to June 10th.
ZUNG TRAN:I'm sorry,I can't hear you.
I'll hang up and call you back.OK?
MR THANAT:OK.ZUNG TRAN:Good morning.Hotel reception.
Can I help you?
CALLER:A single room?
ZUNG TRAN:I'm sorry,I can't hear you.
Could you speak up,please?
CALLER:A single room?
ZUNG TRAN:I'm sorry,I don't understand.
A single room...you have...tonight?  Ah,
I understand now.
You want a single room for tonight.
CALLER:Yes...you have?
Zung TRAN:Yes,we have a single room for tonight.
What is your name?
Unit 4
Lesson 4
Exercise 3
1.I've been trying to contact you.
I need ten packets of paper.
That's right.Thank you.
2.I've been trying to contact you.
The company needs four extra worker.
Thank you very much.
3.We've been trying to contact you.
We need more spare parts for the vehicler.
Great,thanks.
4.We've been trying to contact you.
We need two extra deliveries this week.
Two extra deliveries,yes.
5.We're been trying to contact you.
We need seven double rooms,
five single rooms and two twin rooms for next week.
And Two twin rooms,that's right.
Unit 4
Lesson 4
Exercise 5
1.OPERATOR  Good morning,DZT Corporation.
Can I help yo
HANS MULLER  Good morning.
I'd speak Chris Lo please.
OPERATOR  Hold line please.
2.OPERATOR  I'm sorry.He's in meeting.
Can I take a message?
HANS MULLER  No,thank you.
I was call again later.
3.OPERATOR  Good afternoon.
DZT Corporation.How can I help?
I've been trying contact Chris Lo.
I need information.
Who's calling?
My name is  Hans Muller.
How do you spell that please?
M-U-L-L-E-R.
One moment please.
4.CHRIS LO  Chris Lo speaking.How can I help?
HANS MULLER  This Hans Muller.
I'm been trying contact you.
I need some informations of new range products.
CHRIS IO  I'm sorry this bad line.
I can't hear.
Can you speak up please?
HANS MULLER  I'll hang up call back ,OK?
Unit 4
Lesson 4
Exercise 6
Anstralians are pretty direct people,
but I was surprised how direct the Japanese could be
when I spoke to them on the phone.
Instead of saying,'Good morning',
many Japanese people answer just saying,'Yes
I never knew what to say to that.
And at the end of the conversation.
I expect people to say something like,"Thanks for calling.
Goodbye'.
But many Japanese people hang up without saying anything.
This can seem quite rude to a westerner.

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