Hello,furniture department.Can I help you?
I'd like some information about armchairs.
What type?What type of armchair?
CUSTOMER:Oh,I don't really know.
Well,we have three very popular types;
The Studio,The Classic and the Luxur.
Which one do you think you'd like?
CUSTOMER:Er...The Luxury,I think.Er...
what does it look like?The Luxry?
Oh,it's very stylish
Oh,I see. And it's top of the range.
Top of the range?
Oh,dear,it sounds expensive.No,it's not expensive!
It's very comfortable,and very popular.
yes,The Studio chair,
well,it's very practical...
The Studio chair?
No,we were talking about The Luxury.
Oh,I'm sorry,yes,of course.
What colours does it come in?
Colours?It comes in three colours,
red,yellow or blue.
Oh.And what's it made of?
It's made of wood and covered in high quality fabric.
Is it heavy?
It weighs,let me see,
it weighs about 20 kilos.
Right,OK,that sounds what I want.
Could you send me the details?
Certainly,yes,I'll send you a brochure.
I don't really have time to go shopping anymore,
I buy most things by mail order.
Or if I know that a particular shop
usually has what I want.
I'll ring them and talk to one of the sales assistants
before I go.
Sometimes they get a bit annoyed with me,
if the shop is busy,
but most of the time they're very helpful.
Here's the stand.
Ah,yes.Hmm.Er,how much is this radio?
Can I listen to it?
Hmm,$ 15.And what about that one?
How much does that one cost?
That one's $23.
That's much better,isn't it?
$23,that's trade price,is it?
Yes,$23 is the trade price...
it's a very good price.
What about the retail price,Miss AI?What do you think?
MISS AI:Er...$ 37.
I'll ask about a discount.
Could you give me a discount?
Well,it depends on the size of the order.
How many radios would you want?
A hundred.Ah,no no discount on a hundred,I'm sorry.
Oh...OK,how many units for a discount?
450!Oh,and the discount?
If I buy 450 units,you'll give me a discount of 35%?
Hmm,35% sounds good,
but,er 450...that's a large order,isn't it.Miss Ai?
MISS AI:Yes,it is.
What about a 35% discount for 200?
OK.We'd better talk to Mr Rong.
We'll have to get back to you on that.
Let's go to another stand.
There's one over there.
Could you give me a discount?
When I talk to suppliers about a product,
I need to get some definite information from them.
how much does the product cost?
how many do I have to order to get a discount,
and what is the discount.
Sometimes it's possible to negotiate with a supplier,
but often the discount rates are fixed.
And if I click on this...Oh,I see.
So tell me what sort of a guarantee do you offer on this model?
Oh.Erm,let me see.
Ah yes,this computer is fully guaranteed.
Yes,yes,the guarantee includes all parts and labour.
And how long for?
Yes,oh no,sorry,two years.
Yes,the guarantee is valid for two years.
And what about accessories?
Does this guarantee cover accessories,too?
Er no,no,it does't.
The printer that goes with the computer
has a guarantee for one year.
And maintenance?Do you offer maintenance?
What?Er,you mean on site maintenance?
Well,we do,but there is an extra charge for this.
Look,it's here in the brochure.
I see...OK.What about delivery time?
Yes,well,the computer we can deliver from stock.
Oh...but the printer?
Well,at the moment the delivery time on
that is about four weeks...or is it
Er...Yes,I'll have to get back to you on that.
Miss Tracy,we're having a problem
with that cutting machine we bought last year.
So we have a guarantee?
Oh yes,one moment,here it is.
Right,how long does the guarantee last?
MISS TRACY:Well,it says here it's valid for a year
from the date of purchase.
And when was that?
MISS TRACY:We bought it nine months ago,so we're OK.
And what does the guarantee cover?
MISS TRACY:It covers parts and labour.
Does the guarantee include maintenance?
MISS TRACY:No,I'm afraid it doesn't.
MR NUGENT:Well,that's OK,
I think it needs a spare part.
MISS TRACY:I'll give them a call
and ask them to have a look at it.
TAZA Drills,good morning.
Can I help you?
We're having a problem with our drilling equipment.
Can I ask some questions about the guarantee?
Of course,what do you want to know?
Well,how long does the guarantee last?
Guarantees on drilling equipment are valid for five years.
And does the guarantee include parts and labour?
CALLER:What about maintenance?
On-site maintenance is included.
CAllER:And if we buy a new drill,
what about delivery time?
It depends on where you are,
but about six weeks.
And do you charge extra for delivery?
CALLER:Thank you very much.
It's not worth buying office equipment without a guarantee,
because you know that if you do.
something will go wrong immediately.
I always ask for at least a year's guarantee.
and some sort of service agreement.
It's just so much trouble otherwise.
AS MAN:OK,there is the first advert.
The best soap posder on the market.
It's as bright as the sun!
It's as fresh as the see.
And what's most important,
it's not as expensive as other washing posders!Buy Dazzle today!
AK MAN:Well,that's the first advert.
AD MAN:OK,listen to the next one.
It's the best!IT's a bargain.
It's more reliable than other washing powders.
It's more economical than other washing powders.
It's more efficient than other washing powders.
The most popular soap powder in the world!
AS MAN:That's the second.
What do you think?
DIRECTOR:well,I don't really know...
AD MAN:OK.let's listen to the third.
Er...it's the last one.
Dazzle.It's the best soap powder on the market.
Dazzle.It's the fastest soap powder on the market.
Dazzle,It's the cheapest soap powder on the market.
Dazzle.Buy Dazzle today!
Well,what do you think?
I think the first is bad!
Think the second is bad...
It's worse than the first.
And I think the third is terrible
It is the worst of the three.
I don't believe it!
AD MAN:Ah!Er...is that a 'No'than?
When I was trying to get work in Asia,
the first thing I had to do
was to convince people
that I was as good as the people they were used to working with.
In fact,I had to convince them that I was better.
I had to be more efficient,more reliable.
less expensive and in fact I had to be the best.
It wasn't easy.