商务英语口语会刊 NO.100

法律事务——商务谈判（1）

1.Customer satisfaction 客户满意度

A: How do you guarantee the customer satisfaction？Sometimes they have unreasonable requests.

B: The way is always to say "yes" to a customer， but the "yes" is conditional.

A：你们怎样保证客户满意呢？有时他们会提一些不合理的要求。

B：关键是对客户永远说“是”，但这个“是”是有条件的。

2.Gain/loss of market share 得到/失去市场份额

A: Why did we lose so much of the market share?

B: The government put a control on the loans. People are not buying cars like a year ago.

A：我们为什么会失去这么多的市场份额？

B：政府对贷款实施了控制，人们不像一年前那样愿意买车了。

3.Import/export 进口/出口

A: How could we import parts from China to reduce our costs?

B: Everyone is doing it. Why shouldn‘t we? There has to be a way for us.

A：我们怎么能从中国进口零件来降低成本呢？

B：大家都这样做，我们为什么不应该这么做呢？一定有办法。

4.Paid tooling 付费工装

A: Are we going to pay for the tooling?

B: Yes. For this program， we will provide paid tooling.

A：你会付工装费吗？

B：是的，对这个项目我们会提供付费工装。

5.Play games 敷衍搪塞

A: He was playing games with me.

B: We need to figure out how to nail him.

A：他是在敷衍我。

B：我们得想办法控制住他。