商务英语口语会刊 NO.108

法律事务——投诉

1.Customer complaints 客户投诉

A: We had a lot of customer complaints on our products. What should we do?

B: We need to investigate the cases, and find the root of the cause.

A：有很多客户投诉我们的产品，我们该怎么办？

B：我们要调查一下情况，找出根本原因。

2.Formal complaints 正式投诉

A: Today, our customer sent a letter of formal complaints to our General Manager.

B: Really? It's getting very serious. We got to take care of it soon.

A：今天，我们的客户给总经理发了一封正式的投诉信。

B：真的吗？问题严重了，我们得尽快解决这个问题。

3.Public relations 公共关系

A: Who takes care of complains in our company?

B: Public Relations Department.

A：谁来负责我们公司的投诉？

B：公共关系部。

4.Punishment 惩罚

A: If you don't satisfy customers, they would remember, and they will punish you by not buying your products.

B: I learnt that in a hard way.

A：如果你不让你的客户满意，他们会记在心里，通过不再买你的东西来惩罚你。

B：我有过惨痛的经验教训。

5.Survey of satisfaction 满意度调查

A: Do we have a survey of satisfaction?

B: No. We rely on J.D Power reports.

A：我们有满意度调查吗？

B：没有，我们依靠J.D Power调查报告。

Note: J.D Power is a company who does evaluation quality on cars and auto systems.

注：J.D Power是一个评估汽车和汽车系统质量的公司。