Michael: What are you doing for lunch today Billy?
Billy: I was going to have a desk-lunch.
Michael: I didn't realize that you were so busy these days.
Billy: I want to catch up on some journal reading.
Michael: Well, I was going to ask you to do me a favor.
Billy: Sure buddy! Anything for a close colleague!
Michael: I have to take a client to a business lunch and was wondering if you would come along to help me.
Billy: That sounds just perfect! You know that I am a great salesman.
Michael: That's why I am asking you.
Billy: Let me grab my jacket and we can go!
1) Desk-lunch: eating lunch at your desk so you can keep working
ex:Desk-lunches are OK sometimes, but it's not good for your health to do it everyday.
2) Journal: serious magazines that are usually industry specific
ex:Each month I receive marketing journals full of the latest trends and information about the world of sales.
3) Client: a customer of a service company
ex:Generally speaking, customers buy goods while clients buy services.
Business and social etiquette can be tricky, and making the right moves can make a big difference. Take this quick quiz and see how you fare in the following business situations.
1. Your boss, Ms Alpha, enters the room when you're meeting with an important client, Mr. Beta. You stand up and say "Ms Alpha, I'd like you to meet Mr. Beta, our client from San Diego." Is this introduction correct?
No. Always introduce the more important person first. You should address your client and say "Mr. Beta, I'd like you to meet our Vice President of Development, Ms. Alpha." Remember to use people's formal business titles - it helps to make them feel important.
2. You're entering a cab with an important client. You position yourself so the client is seated curbside. Is this correct?
Yes. When your client steps out of the car, he or she will be on the curbside and therefore won't have to deal with getting out in traffic or sliding across the seat.
3. A toast has been proposed in your honor. You say "thank you" and take a sip of your drink. Are you correct?
No. If you do, then you're toasting yourself. Stay seated until everyone has toasted you and then stand up and make a toast of your own starting with a short 'thank you' to the person who toasted you.
4. You're at a table in a restaurant for a business dinner. Midway through the meal, you're called to the telephone. What do you do with your napkin?
Leave it on your chair. Definitely don't put it on the table--what if you have crumbs on it?
5. You're greeting or saying good-bye to someone. When's the proper time to shake their hand?
When you're introduced, at their home, at their office, and on the street. In other words, it's rarely improper to shake someone's hand. Make sure you have a firm (but not painful) handshake for both men and women.
6. You've forgotten a lunch with a business associate. You feel terrible and know he's furious. What should you do?
Call and set up another appointment. And don't forget to apologize for your error. Imagine how you'd feel if it was you!
Jeff: How do you think the dinner with the client went last night?
Joan: I think that it was successful. I am expecting a call today from the Chief Executive to tell me that we won his business.
Jeff: Can I say something frank about the dinner?
Joan: Sure, Jeff. You know that I prefer direct talk.
Jeff: I was really surprised by the Chief Executive's table manners.
Joan: To be honest Jeff, so was I.
Jeff: It goes to show that just because someone is rich and successful, doesn't make them perfect.
Joan: I'd rather have good table manners than all the riches in the world!