Steve: Hi Mike. Have you met the new hire in the Business Development Department?
Mike: No, I haven't had the pleasure yet.
Steve: Trust me - it's not a pleasure to meet him!
Mike: Steve! That's not like you at all to say nasty things about a colleague.
Michael: Black, bitter and strong I suppose.
Steve: Well just wait to you meet him. I think he is a real pig.
Mike: Why do you have that impression?
Steve: He is rude, unfriendly and too pushy.
Mike: Maybe he is just suffering from culture shock being in a new company.
Steve: Well he needs to learn the culture of this office pretty quickly or he will make lots of enemies.
Mike: Its up to us to help him make friends then!
1) New Hire: a new member of staff
ex:I always try to ask new hires to lunch on their first day to make them feel more relaxed.
2) Nasty: mean, unfriendly
ex:When I was younger there was a nasty dog next door that always barked at me in the mornings.
3) Impression: your view of someone's character
ex:There is an old saying that you can only make one first impression. People will often judge you by their first impression of you.
4) Pushy: too aggressive
ex:When I went to buy a new TV that sales guy was so pushy that I just left the store.
Most people spend around 10 hours per day, or 40 hours a week, at work. In every office, just like life in general, there will be people that you like and people that you dislike.
You often hear people talking about the need to be professional at work. One definition of professional is 'working effectively and efficiently with people that you don't like."
Conflict is when two or more people argue or fight and obviously you are more likely to fight with people that you don't really like. Therefore managing conflict in the workplace is a very valuable skill that everyone should master.
Sometimes you can manage conflict simply by avoiding it. If you know that you are likely to have a disagreement with a particular person, you can try to stay out of their way and not have any interaction with them.
But that is impossible if you work directly with them or if they are your boss or if you are their manager. In those cases, remember to remain calm and clear-headed. Even if they start to yell and scream, it is always best if you speak in a low voice and make your points logically and clearly.
If you know that an argument is unavoidable, then try to take the discussion out of the office and away from other staff. You don't want staff to see you argue with others and they don't want to hear you yelling at each other. Go to a quiet place away from the office and resolve your differences there.
Never call a colleague insulting names or use violence - no matter what!
Beth: Can you help me with a small problem Sally?
Sally: You know that I would usually, but today I have to go on a course.
Beth: That sounds interesting. What type of course is it?
Sally: It is a course to learn about managing conflict in the work place.
Beth: Why do you need to go on a conflict management course? Everyone likes you!
Sally: Those are the types of skills that every good manager should learn! I hope that it will help me to be a better manager in the future.
Beth: You are already my favorite manager Sally! I love working for you!
Sally: Thanks for saying that Beth - I will remember it when I have to review your salary and bonus at the end of the year!