Dear sir or madam,
I am writing in regards to the sudden and unannounced cancellation of my reserved flight for July 24 from Denver to Detroit (Confirmation Number: 772WB7; Airline Ticket Number: 0122150942247). Nobody called or emailed me to tell us that this flight was cancelled. I missed an important business meeting with my client as a result. Yes, I was put on a later flight, but imagine my outrage and fury when I walked into the empty conference room three hours behind the scheduled meeting!
I want an explanation and compensation for the inconvenience. And calling it “inconvenience” is putting it mildly.
Thank you for your e-mail regarding the cancellation of flight 1226 which caused you to miss a meeting on July 24. On behalf of our airline, we sincerely apologize that you were not given proper notice of the cancelled flight.
I understand the frustration you experienced when your plans were disrupted due to the cancellation of our flight for crew reasons. I am very sorry your travel was adversely affected.
Although I am not able to issue a refund on flown travel, I have added 7,500 World Perks bonus miles to your account. You may visit our website to verify these miles have been posted. Please allow three business days for miles to appear.
Mr. John, please know that we work very hard to operate every flight as scheduled. Given the opportunity of serving you in the future, I am confident we will meet your expectations.
I am sorry that our fault causes you a lot of troubles. We will compensate for you according to some clauses. We will not make this thing happen again. Thank you very much for your letter. You can contact with related staff in our company about the compensation. I am sorry for that again. Thank you for your supports. I hope you can take our company's plane in the future.
Wish you all the best!