Dear Sir or Madam,
I write this letter to complain that the delay of remittance has brought a lot of trouble for me. I remitted the money on 2nd March, but was informed that the receiver had got the money on 20th March. This brought a lot troubles for him. He could not pay the tuition on time so that he could not able to apply for a room in the university. I hope you can give me an explanation, or I can't explain to him. I don't want to see such a thing like this happen. I am looking forward to your reply.
I apologize for the delay of remittance on behalf of our bank. The main reason of the delay is that the machine does not work, so that we can not connect to the internet. I hope you can forgive us. We promise that such thing will never happen again. We will compensate you according to the rules.
Best wishes to you!
I am very sorry that the delay of the remittance brings you a lot of trouble on behalf of our company. We have found out the reason. It caused by one of the staffs, mistakes. We have punished him. We hope you can forgive our mistake. If you have some requirements, please tell us. We will fulfill them as we can do. We apologize again for our mistakes.
Wish you work successfully!