Thank you for your letter in which you provided an excellent idea on the improvement of our products. We have studied the problem you described and concluded that this defect did cause inconveniences to our customers. We have to say "thank you" for telling us this problem so that we can have a chance to overcome it and make our products more customer-friendly. We will take your proposal into consideration when we design next generation of the product.
To express our heart-felt gratitude, we send you a sample of one of our new products as a gift.
Best wishes for you and your family.
By John Brown
Dear Mr. Brown,
Thank you for your gift. It is quite practical and I like it very much. I had planned to buy one, and you sent it to me. A wonderful coincidence, right?
I am just an ordinary customer, and I think I have the responsibility to make my life more comfortable and convenient. In this sense, I wrote the letter not only for you but also for me and many others like me. And I am happy you can accept my points.
Dear Mr. Brown,
I am writing to acknowledge your letter as well as the gift you sent to me. It is so lovely and I like it very much. A big surprise to me! Thank you very much!
I have been a faithful customer of your products. I appreciate the quality of the products and the after-sale service you provide is also satisfactory. I hope the brand will enjoy a long-lasting life. That is why I wrote the letter to you. And I am very happy that you accepted my suggestion and I am also impressed by your modesty.