Dear Mr. Smith,
We are pleased to inform you that, after a few weeks' discussion, we decided to offer maintenance service in China's market from now on, thus improving the ability of serving the customers.
Customers can enjoy 3 years' free warranty service and a life-long maintenance in local service places. What is more, customers can change another one if the product doesn't work in one month. If you have any doubts, please call our Customer Service Hotline at 88888888.
Thank you for letter informing us the good news. The Chinese market could benefit a lot from your decision.
I wonder it whether it is possible for the customer to change another new one (the product is under warranty) if he or she doesn't have or lost the warranty. Additionally, we wonder whether it is possible for the Chinese market to have favorable promotions, we could adequately reduce the price in Chinese market to attract enormous customers' attention.
We're looking forward your more favorable policies.
I am very pleased that you have decided to offer maintenance service in China's market. It is of great help for the Chinese customers to enjoy the after sales service. In the meantime, we could benefit greatly from it for the fact that we wish to expand our business in Chinese market. Your policy is profitable for us to do business in China. As you know, some customers complain about our after sales services just for the fact that they cannot get maintenance service in China. Yet your decision really lays the foundation for our development in China.
We appreciate more of your favorable decision.