Dear sir or madam,
We acknowledge receipt of your letter of March 20, requesting to return 10 flower vases manufactured to your client's design and specifications.
Since the consignment is a special design made to order for your client, we are unable to return them to our inventory. Consequently, we cannot grant your request.
Thank you for giving us this opportunity to explain the situation.
Dear Mr. Smith,
We acknowledge receipt of your letter of March 30.
We are sorry to hear that you will accept the return of goods. But we can also understand your situation.
We will not let it influence our future cooperation, and we hope that the next order will be smooth.
We acknowledging receipt of your letter of March 30. It is regretful that you can not grant our request. But we can understand the situation.
We have no option but to hope that the client can find other ways to handle with these special designed vases.