Dear Ms Christina,
We have acknowledged your letter dated April 5 and are sorry to note your complaint about the wrong items in the catalogue.
Normally we are careful about this. The accident was due to our negligence. We extend our apologies for the inconvenience and loss this incidence has caused you, but we assure you that we will change the right item for the rest goods and make compensation to you because of the different price caused by the wrong price items.
Since we value your business, we would like to offer you a favorable discount in your next order with us. We look forward to receiving your further orders and assure you similar errors will not occur again.
We have acknowledged your reply about our complaint. That was very nice you can pay attention to our complaint and give a suitable disposal to deal with it. We are satisfied with it.
We also hope that there will be a chance for us to cooperate with each other in the future and the error won't be happen again.
We have acknowledged your reply about our complaint. Thank you for your prompt attention but we are afraid we can not accept the disposal. We are requesting a 15% of the amount of the order to compensate our loss.