Phone Skills 电话技巧
Operator: Good afternoon, ABC Incorporated. How many I direct your call?
Bob: I would like to speak to Mr. Miles.
Operator: I am sorry, sir. He isn't in right now. Would you like to leave a message?
Bob: Yes. Can you tell him Bob White called?
Operator: And your company name, please.
Bob: He knows who I am.
Operator: Is there a telephone number where you can be reached?
Bob: I can be reached at 544-879-9087 until 5 p.m. today.
Operator: Thank you, sir. I'll tell him you called.
Bob: Thank you.