Andrew: We aren’t going to renew our contract this year.
Elizabeth: How come? I thought you were happy with our service.
Andrew: I was until this year. We have had several issues with on time product delivery. In our line of work, we can’t afford unreliable delivery.
Elizabeth: I wish you had brought this issue to my attention earlier. We would have addressed it immediately.
Andrew: As our account manager, I assumed you were aware of these delivery problems, which we have complained about repeatedly.
Elizabeth: Please give us the opportunity to redeem ourselves.