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商务英语播客 第37课:打"无约电话"(下)

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This is the last in our three-part Business English Podcast series on cold calling. In today’s lesson, you’ll learn how to deal with several typical kinds of objections that a potential customer might raise.

这是关于“无约电话”的三节课中的最后一节。在今天的课程中,你将学到如何处理潜在客户可能提出的典型的几种反驳。

When Steve first asked for an appointment, Linda didn’t agree right away, did she? As you know, it’s normal for even a good prospect to give you one or two negative responses, so it’s important to be ready to deal with these and “turn them around” skillfully.

当Steve首先提出见次面试,Linda并没有马上同意,她同意了吗?众所周知,一个好的希望带给你一,两个消极的反应也是正常的。所以要准备好处理这些异议并有技巧地让她们“回心转意”,这是十分重要的。

Today we’ll be listening to the last part of the cold calling dialogue between Linda and Steve. As you listen, pay attention to how Steve turns around Linda’s objections.

今天我们将要学习Linda 和Steve之间打“无约电话”的最后一部分,听录音时,要注意Steve是如何让Linda不再反对他。

Along the way, try to answer the following listening questions.

1. When Steve asks for an appointment, what is Linda’s first response?

2. What is Linda’s second objection?

3. How does Steve deal with Linda’s objections?

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