Welcome back to Business English Pod. This is the second part of our look at answering the phone and taking a message. In this lesson, we’ll focus on taking a message.
We’ll look at ways to ask someone to leave a message, information that should be included in a message, and how to offer help. You will also learn how to acknowledge, check back andconfirm information that a caller gives you.
Now, let’s rejoin Mark, who works for a company called Trivesco. He is calling a shipping company, Daneline, hoping to speak with someone named Sylvie Petersen. Sylvie is not there, so Mark has to leave a message with Amy, the receptionist.
1. How does the tone of Amy’s voice sound?
2. What information does Mark include in his message?
3. How does Amy make sure she has Mark’s phone number correct?内容来自 听力课堂网：http://www.tingclass.net/show-8462-243872-1.html