In this Business English Pod episode, we’ll be focusing on the language of taking an order and discussing standard terms, such as delivery time, payment method, and so on.
The listening takes us back to the Foxtrot showroom in Las Vegas. As you’ll recall, Foxtrot is the American distributor for Viva, an Italian clothing, or Apparel, manufacturer. Bill is a buyer for a chain of department stores, who has now decided to purchase from Viva. Foxtrotrepresentative Adrianne and her Viva partner, Mario, discuss Bill’s order with him.
Before we get started, it’s important to emphasize that this conversation is not really anegotiation, but rather a situation where most parts of the deal are already agreed to. So, in this episode, we’ll be studying vocabulary for summarizing the terms of a typical commercialorder and learning phrases for managing customer-vendor relationships, for example byreassuring the customer to build goodwill.
1) When he says, “We operate on a narrow window for deliveries,” what does Bill mean?
2) The term chargeback refers to all or part of a fee being refunded, or returned, to the buyer. For what situation is Bill quite “strict on chargebacks?”
3) When would Bill like the first delivery to be made, and why?内容来自 听力课堂网：http://www.tingclass.net/show-8462-245756-1.html