We' ve looked before at how to set up an appointment on the phone with someone you already know, but what about if you haven’t met the person or established a relationship with them yet?
In today' s Business English Podcast, we' ll be looking at how to make contact with a prospective client and, on the opposite end of the line, we' ll examine language you can use to politely decline a request for information or a meeting.
We' ve already met Mario from Viva Fashions in previous episodes. Now Mario wants to meet with the head buyer for a chain of American stores owned by DeBourg Brands but, at this point, he doesn' t even know the buyer' s name.
Mario is going to "cold call" the company and see if he can reach the buyer. First, he needs a name, and then he needs to try to speak to the buyer to make an appointment.
Listening Questions – First Call:
1.What techniques does Mario use to get information from Joan?
2.Why do you think Joan agrees to help Mario?
Listening Questions – Second Call:
1.Why does Mario keep saying "thank you" instead of "please" after making a request?
2. What language does Mario use when stating the reason for his call, and why?
3. Throughout the conversation, Mario uses informal language to minimize his request. Can you spot a few examples?