Welcome back to the Skills 360 podcast.
Today, we’re going to take a look at an activity we do every day: talking on the telephone. We’ll look at how to start the call off on the right note by using a positive attitude, smiling over the phone, being polite, and speaking clearly.
1. How do you usually answer the telephone at work?
2. What do you think a good telephone attitude involves?
3. What do you think it is okay to speak informally on the telephone?