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商务口语大全 partⅠ 商业生活 -Unit 9 打电话

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9.Making a phone call

useful sentences

1.Hello,is that Jane speaking?

2.This is Tom.who's that?

3.Who's calling? Who is speaking? May I have your name?

4.Pardon? May I beg your pardon?

5.Hold on, please!

6.Please go ahead.

7.Please put it through.

8.Can you repeat your phone number?

9.Sorry,but she's out.

10.May I take your message?

11.Would you like to leave a message?

12.May I have you mobile number?

13.He's on the another line now.

14.His line is busy.

15.I am occupied. I have no time. I'm not available.

16.Her line is free. Her line is through

17.Her line is broken. Her line is dead. Her line is out of order.

18.The line is busy.

Fashion conversation

Conversation 1

A:Hello.

B:This is Sofy,may I speak to Lamley?

A:This is Lamley.

B:Hello,Lamley.Are you free tomorrow?

A:Yes.

B:Would you like to go to an activation with me?

A:I'd like to.see you tomorrow.

B:See you.

Conversation 2

A:Hello,is Mr Ofer there

B:Sorry,madam.I afriad you have a wrong number.we don't have Mr Ofer here.

A:I want 64204223,is that right?

B:No, you give a wrong number.

A:oh,I'm sorry to bother you.

B:That's all right.

Conversation 3

A:Gongshan Development Co.,Ltd.may I help you?

B:I'd like to speak your export manager,please.

A:May I ask who's calling?

B:This is Mrs Wang,from @ @.

A:I'm sorry Mrs wang,but Mrs Fu is not in at the moment.

B:When will he come back,do you know?

A:As suppose you reback at 10:30?

B:May I leave message?

A:Of course.

B:Please ask him to give me a call as soon as he return .he has my number.

A:Ok,Mrs wang.I'll do that.

B:thank you.goodbye.

Conversation 4

A:Operator,I want to make a correct oversea phone call to Beijing.

B:Who would you like to talk to ?

A:Rachel Jahon

B:What is phone number?

A:The code is 880 ,the area code is 010 , and the local number is 88245784

B:Your name,please.

A:Monicole Tan.

B:hold on ,please.

A:Ok,thank you.

B:Her line is through now,please go ahead.

Conversation 5

A:I'm going to the fair now.if any one looks for me. ask them to call the fair.

B:What is the telephone number?

A:88267894,extension to 208

B:When will you reach there?

A:About 10:00.another thing is that I want an appointment with the customer at

Chanxing hotel at 3:30 this afternoon.please help me phone the customer so we

can confirm now.

B:What is the customer's name,and what is his room number?

A:You can check them from the fax yesterday.

B:Ok,I'll phone the customer right away.Do you want to pick him up at our

office?

A:No,I'll discuss the business with him at hotel.

Conversation 6

A:May I speak to Mr Green,please?

B:Just a moment,please.I'm sorry,but his line is busy at the moment.Would you

please hold on?

A:How long will I take?

B:Sorry,but I'm not sure about it.

A:I'm calling one distance,so please ask him to as soon as gets off the

phone.I'm Lucy.

B:I'll have him call you back.does he have your phone number?

A:I think so.

B:When should he try to reach you?

A:Any time before 6:00.

B:Ok.I'll let him call you later.

A:Thank you.

B:You are welcome.

Conversation 7

A:United trading company,good afternoon.

B:Good afternoon.may I speak to Mr Green,please?

A:May I ask who's calling?

B:This is Mrs Jahon from international textile

A:Just a minute,Mrs Jahon.

A:Mr Green,Mrs Jahon from international textile wants to speak to you.

C:Put it through ,please.

C:Hello,Mr Green speaking.

B:Good afernoon,Mr Green.I'm calling about the dress agreement you send me

Conversation 8

A:Marketing manage office,can I help you?

B:Mr Green,please.

A:Sorry,he's out.

B:What time you suspect back them?

A:Sorry,I am not sure,can I take a message?

B:No,thanks.I'll call back later.

A:That's fine.please call again later.

B:Ok,thank you.Goodbye.

Conversation 9

A:Is Mr Li there,please?

B:Sorry,I can't hear you,would you please speak a little loud?

A:I said is Mr Li there?

B:Mr Green,the line is bad.Don't hand up,please.I'll have a call chance to

another line.

Conversation 10

A:Hello, Green here.

B:Oh,Mr Green,my name is Jianshan.You don't know me,but I'm a freind of David

Smith.

A:Oh,yes.

B:When I told David I was coming here to live,he give me your number,and suggest

that I give your a ring.I was wondering if you could give me some advices.

A:I'll be please to if I can.What can I do for you?

B:Well,I'm looking for a place to live.David thougt as you are a @ agent .you

might know somthing is suitable.

A:Yes,I think I can help you.Why not you come around and see me? Do you know my

office?

B:Yes,I've got the address.

A:Good,where are you know.

B:I'm at the post office.

A:oh,well,that's just a few minutes walk to my office,come around and see now.

B:Thank you very much,Mr Green.

A:Not at all.

Conversation 11

A:Good morning,market department,can I help you?

B:Good morning,this is Mr Welson,I've offer @@@ we can go,but it haven't

avrrived yet.

A:oh,I'm sorry sir,I'll check immediately.Can I have you full name,address and

phone number?

B:Yes.Bruce Welson.280,Jiangfeng road,12542354

A:Thank you ,sir.I'll check with our delivery department,and call you back at

twenty or twenty-five minutes,please accept our sincere apologizes.

B:Oh,that's all right,I'll be waiting for you call,byebye.

A:byebye,and thank you for calling.

Conversation 12

A:New high company,hi,Lucy speaking.

B:Hello.I'd like to speak to Mr Welson,please.

A:May I ask who's calling,please?

B:My name is Jim Smith,Microsoft computer company.

A:Thank you,Mr Smith.One moment,please.

A:Mr Welson,Mr Smith of Microsoft computer company is on the line.

C:Can you find what he wants?

A:Yes.Mr Welson,I'm sorry do keep you waiting.

A:Mr Smith,Mr Welson is rather busy right now,and would like to know what you

wish to speak him about now.

B:Yes,I want to buy some computer software,and talk about developing another

software.I don't know was it interesting or not.

A:I see,thank you very much,Mr Smith,would you wait a moment,please.

A:Mr Welson,Mr Smith wants to buy some computer software.

C:I see,put my line to.

A:Yes,Mr Welson.

A:Mr Smith,I'm very sorry to keep you waiting.I'll put you through Mr Welson.

Conversation 13

A:Good afternoon,sales department.May I help you?

B:Could I speak to Mr Wood,please?

A:I'll see a piece available,who should I say is calling,please?

B:John feng

A:Hold the line,please.Mr Wood is in the meeting with managing director at the

moment I afraid.Can I help you?

B:Well,I want to discuss with them the new control we said last week.

A:I don't think the meet will go on much long,should I ask him to call you when

he is free.

B:Yes,that will be easiest.

A:May I have your name again?

B:Yes,It's John feng.

A:And the number?

B:01088256798

A:Ok,you will be hearing from Mr Wood later in the afternoon then,Mr John.

B:thank you for help.good bye.

A:You are welcome,goodbye.

Conversation 14

A:Medicine Industry,this is Peter Bush speaking,can I help you?

B:Good afternoon,could you connect this call with Mr Brown,please

A:May I know who's calling?

B:This is Li Ping of ABC computer company limited.I'm calling on our @ Mr Welson

the general manager of our company.

A:I'm sorry,Mrs Li,Mr Brown is now in a meeting.May I have your number,and ask

him to call you later?

B:I'm afraid Mr Welson would like to speak to Mr Brown right now.He's got an

urgent matter to discuss with Mr Brown without delay.

A:Ok,then would you please hold the line?Mr Li,the line is through,Mr Brown is

ready answering the call,go ahead.

B:Thank you for your assistance,Mr Bush.

A:You are welcome.

Conversation 15

A:Good morning,NTT company Limited.

B:Hello,May I speak to Mr Green, hand the exprot section ,please?

A:I'm sorry Mr Green come out.May I ask who's calling?

B:This is Smith from @@,would you please tell me when I can hold him?

A:I really have not idea when Mr Green can be available in the office.Could you

call him back later or would you mind leaving a message?

B:I think is better for me to leave a message,but it is important and urgent,pls

make sure he gets this message.

A:I see,I'll be sure to pass the message to Mr Green.

B:Good. Would you mind telling him that do to some sudden changes ,do not feel

any orders for NNC corporation untill further notice ,it's very important,I'll explain it later.

A:Ok.Let me repeat your message,see that get it off.

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