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基础商务英语 Unit 2步入商界---使用电话

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Unit 2 Using the telephone

一、New words and expressions生词和短语

★telephone /phone n.电话, 电话机 v.打电话

★telephone number 电话号码

★switchboard n.交换台/总机

★extension 分机

★direct line 直线

★confidential adj.机密的/秘密的

★mobile phone 移动电话cell phone

★available adj.有效的,可以得到的

1.I would like to speak to

2.Can I speak to

3.Can I talk to

4.Can I ask who's calling?

5.Can I take a message?

6.Hang on(hold on)

7.You've got the wrong number!

二、answer the question

1 what is the number of Phil's mobile phone?

2 Why is Don calling Phil?

三、Dialogue(一)

EDWARD GREEN: Hello, my name is Edward Green. I would like to speak to Mr. Smith, please.

爱德华.格林:你好,我是爱德华.格林。请史密斯先生接电话。

SMITH'S SECRETARY: I am sorry, but Mr.Smith isn't available.

史密斯的秘书:对不起,史密斯先生现在不在。

EDWARD GREEN: Okay. I'll ring back. Does Mr. Smith have a direct line?

爱德华.格林:那好吧。我再打过来。史密斯先生有直线电话吗?

SMITH'S SECRETARY: I'm sorry but the number is confidential.

史密斯的秘书:对不起,号码保密。

EDWARD GREEN: Okay. Thank you.

爱德华.格林:好的。谢谢。

JENNY ROSS: It's very difficult to speak to Mr. Smith.

詹妮.罗斯:想跟史密斯先生通电话真难。

EDWARD GREEN: Yes, I know.

爱德华.格林:是啊,我知道。

四、Dialogue(二)

NOVO RECEPTIONIST: Good morning, RUYJ Advertising.

NOVO 接待员:早上好, RUYJ 广告公司。

DON BRADLEY: Good morning. This is Don Bradley. Can I talk to Phil Watson, please?

堂.布拉德利:早上好。我是堂.布拉德利。请菲尔.沃森接电话?

NOVO RECEPTIONIST: What company are you from please?

NOVO 接待员:您是哪家公司的?

DON BRADLEY: Bibury Systems.

堂.布拉德利:Bibury系统公司。

NOVO RECEPTIONIST: I'll put you through.

NOVO 接待员:我给您转过去。

DAVE Phil Watson's phone.

戴夫菲尔.沃森的电话。

DON BRADLEY: Good morning. Can I talk to Phil, please?

堂.布拉德利:早上好。请菲尔听电话

DAVE: Can I ask who's calling please?

戴夫:能问一下您是哪位吗?

DON BRADLEY: Don Bradley from Bibury Systems.

堂.布拉德利: Bibury系统公司的堂.布拉德利。

DAVE: Well, Mr. Bradley, I'm afraid Phil's not in the office at the moment.

戴夫:哦,布拉德利先生,菲尔目前不在办公室。

Can I take a message or would you like to ring him on his mobile (cell)phone?

让我给他捎信还是您打他的移动电话?

DON BRADLEY: I'll try his mobile. Can I have the number please?

堂.布拉德利:我还是打他的移动电话吧。请问号码是多少?

DAVE: 0802 54377

戴夫:0802 54377

DON BRADLEY: Just let me checkthat. Zero eight zero two five four three double seven.

堂.布拉德利:让我对一下。0802 54377。

DAVE: That's it.

戴夫:对。

DON BRADLEY: Thanks.

堂.布拉德利:谢谢。

PHIL WATSON: Hello. Phil Watson.

菲尔.沃森: 你好。菲尔.沃森。

DON BRADLEY: Hello. Phil, this is Don Bradley.

堂.布拉德利:你好。菲尔,我是堂.布拉德利。

PHIL WATSON: Hello, Don. Sorry to keep you waiting. How are you?

菲尔.沃森: 你好, 堂。抱歉让你久等。你身体好吗?

DON BRADLEY: I'm fine, thanks. Can we meet? We have a new product and I want you to see it.

堂.布拉德利:好,谢谢。我们能见个面吗?我们有了新产品,我希望你看一下。

五、Dialogue(三)

SMITH'S SECRETARY: Hello, Mr. Smith's office.

史密斯的秘书:你好, 史密斯先生的办公室。

EDWARD GREEN: Hello, my name is Edward Green from Bibury Systems. I rang earlier. I would like to speak to Mr. Smith, please.

爱德华.格林:你好,我是Bibury系统公司的爱德华.格林。我之前打过电话。我想跟史密斯先生通电话。

SMITH'S SECRETARY: I'm afraid Mr. Smith is not in the office at the moment. Can I ask what it is about?

史密斯的秘书:史密斯先生目前不在办公室。请问您有什么事?

EDWARD GREEN: It is very important. I represent Bibury Systems. We're got a new product and I want Mr. Smith to see it.

爱德华.格林:是很重要的事。我代表Bibury系统公司。我们新推出了一款产品,希望史密斯先生看一下。

SMITH'S SECRETARY: Please send the product specifications by mail, Mr. Green.

史密斯的秘书:格林先生,请把该产品的说明书邮寄给我们。

EDWARD GREEN: I would like Mr. Smith to see the product and would like to talk to Mr. Smith direct. When is a good time to call?

爱德华.格林:我希望史密斯先生看一下产品,并且希望直接和他谈一谈。什么时候打电话合适?

SMITH'S SECRETARY: You could try ringing this afternoon.

史密斯的秘书:你可以今天下午试着打一下。

EDWARD GREEN: Thank you. Goodbye.

爱德华.格林:谢谢。再见。

六、Answer the question回答以下问题

1.what is Derek's extension?

2.where is Mr.Smith?

七、Dialogue(四)

DEREK JONES: Yes.

德里克.琼斯:你好。

CALLER: Can I speak to Peter?

CALLER:请皮特听电话?

DEREK JONES: Peter Hill?

德里克.琼斯:皮特·希尔?

CALLER: No. Peter Toyama.

CALLER: No。皮特·富山。

DEREK JONES: There is no one here called Peter Toyama.

德里克.琼斯:我们这儿没皮特·富山这个人。

CALLER: Is that extension 367?

CALLER:这是367分机吗?

DEREK JONES: No, you've got the wrong number. This is 412.

德里克.琼斯:不是,你打错了。这是分机 412。

CALLER: I'm sorry. Could you put me back to the switchboard?

CALLER: 对不起。您能把我转回总机?

DEREK JONES: Yes, hang on.(hold on)

德里克.琼斯:可以,稍等。

EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please.

爱德华.格林:你好,我是爱德华.格林。我之前打过电话。我想跟史密斯先生通话。

SMITH'S SECRETARY: I'm afraid that Mr. Smith is in a meeting.

史密斯的秘书:史密斯先生正在开会。

EDWARD GREEN: Is he free later this afternoon?

爱德华.格林:他今天下午稍后有空吗?

SMITH'S SECRETARY: I don't think so. Mr. Smith is very busy at the moment.

史密斯的秘书:没有。史密斯先生现在很忙。

EDWARD GREEN: I'll right again tomorrow.

爱德华.格林:那我明天再打。

SMITH'S SECRETARY: I am afraid Mr. Smith isn't in the office tomorrow.

史密斯的秘书:史密斯先生明天也不在办公室。

八、Dialogue(五)

CLIVE HARRIS: Clive Harris.

克莱夫.哈里斯: 克莱夫.哈里斯。

KATE MCKENNA: Clive, it's Kate.

凯特.麦凯纳:克莱夫,是我, 凯特。

CLIVE HARRIS: Hello Kate.

克莱夫.哈里斯: 你好, 凯特。

KATE MCKENNA: Are you busy?

凯特.麦凯纳:忙吗?

CLIVE HARRIS: No, why?

克莱夫.哈里斯:不忙,什么事?

KATE MCKENNA I've got the sales report and I have all the figures ready for the presentation to Mr. Sakai. Do you want to see them?

凯特.麦凯纳:我拿到了销售报告以及给酒井先生演示的所有数据。你要不要看一下?

GERALDINE: Good morning, Bibury Systems. How can I help you?

杰拉尔丁:早上好, Bibury系统公司。可以为您效劳吗?

MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.

酒井先生:你好。我是酒井。请哈里斯先生听电话。

GERALDINE: Please hold the line, Mr. Sakai. I'll put your through.

杰拉尔丁:请稍等, 酒井先生。我给您转过去。

CLIVE HARRIS: Hello.

克莱夫.哈里斯:你好。

GERALDINE: Mr. Sakai is on the line.

杰拉尔丁:酒井先生打电话给您。

CLIVE HARRIS: Put him through ...sorry Kate, I must go. I have a very important call. I'll talk to you later.

克莱夫.哈里斯:转过来…… 抱歉,凯特,我必须挂了。我有一个很重要的电话。迟点儿再跟你通话。

Hello, Mr. Sakai.

你好, 酒井先生。

MR. SAKAI: Hello, Mr. Harris, how are you?

酒井先生:你好, 哈里斯先生, 身体好吗?

CLIVE HARRIS: I'm very well, thank you. How are you?

克莱夫.哈里斯:很好, 谢谢。你呢?

MR. SAKAI: I'm fine. I'm calling about our meeting.

酒井先生:好。我打电话是有关我们会面的事宜。

CLIVE HARRIS: Yes?

克莱夫.哈里斯:有什么问题?

九、New words and expressions生词和短语

★sales report销售报告

★catalogue商品目录

★to publish出版

★voice-activated用声音启动

I'll put you through我帮你接通电话

Can I take a message?要留口信吗?

Can I ask him to call you back?我要让他给你回电吗?

十、Dialogue(六)

MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.

GERALDINE: Please hold the line, Mr. Sakai. I'll put your through.

CLIVE HARRIS: Hello.

GERALDINE: Mr. Sakai is on the line.

CLIVE HARRIS: Put him through ...sorry Kate, I must go. I have a very important call. I'll talk to you later.

Hello, Mr. Sakai.

MR. SAKAI: Hello, Mr. Harris, how are you?

CLIVE HARRIS: I'm very well, thank you. How are you?

MR. SAKAI: I'm fine. I'm calling about our meeting.

CLIVE HARRIS: Yes?

GERALDINE: Hello, Bibury Systems. How can I help you? Could I ask who's calling please?

杰拉尔丁:你好,Bibury系统公司。可以为您效劳吗?请问您是?

I'm afraid her extension is busy at the moment, Mr. Clark. Will you hold, or can I take a message? Okay, that's fine. I'll ask her to call you back.

克拉克先生,她的分机现在占线。您是等会儿,还是留口信?好的。我会让她打回给您。

十一、Answer the question回答以下问题

1.Does Mr. Smith know Edward?

2.What is Edward calling about?

十二、Dialogue(七)

JENNY ROSS: Good night, Edward.

詹妮.罗斯:晚上好, 爱德华。

EDWARD GREEN: Good night. I am going to phone Mr. Smith's number once again.

爱德华.格林:晚上好。我正要再打一次史密斯先生的号码。

JENNY ROSS: Good luck!

詹妮.罗斯:祝你好运!

EDWARD GREEN: It's six o'clock ?Maybe Mr. Smith is still at work. Maybe his secretary isn't there.

爱德华.格林:现在是6点钟,……或许史密斯先生还在工作。或许他的秘书不在。

JENNY ROSS: I don't think

詹妮.罗斯:我不认为 ……

EDWARD GREEN: Just wait ?Ah Mr. Smith? My name is Edward Green.

爱德华.格林:等着看吧 …… 啊!史密斯先生? 我是爱德华.格林。

MR. SMITH: Yes.

史密斯先生:什么事?

EDWARD GREEN: You don't know we but I work in Don Bradley's office at Bibury Systems.

爱德华.格林:您不认识我,我是Bibury系统公司堂.布拉德利手下的工作人员。

MR. SMITH: Yes?

史密斯先:怎样?

EDWARD GREEN: I spoke to your secretary today.

爱德华.格林:今天我跟您的秘书通过电话

MR. SMITH: Yes?

史密斯先生:哦?

EDWARD GREEN: You publish your catalogue this month. And we have an exciting new product.

爱德华.格林:您本月要出版产品目录。我们新推出一款产品。

MR. SMITH: I have all the products I need.

史密斯先生:我有我所需要的所有产品。

EDWARD GREEN: I would like you to have a word with Big Boss.

爱德华.格林:我希望您可以和 “大老板”说上一、两句。

MR. SMITH: I'm sorry?

史密斯先生:什么?

EDWARD GREEN: I'll put our new product on the line now.

爱德华.格林:我现在就把我们的新产品跟您连线。

BIG BOSS: Hello, Mr. Smith. My name is Big Boss. I am eighteen inches high! I am voice-activated and I want to be in your catalogue.

“大老板”:你好,史密斯先生。我是"大老板"。我有18英寸高!我是声音启动型的,我想出现在您的产品目录上。

十三、对比练习:

1、I want to speak to Mr.Smith/★I would like to speak to Mr.Smith ,please

2、Give me the number/★Can I have the number please?

3、★I'm afraid Mr.Smith isn't in the office at the moment/Mr.Smith isn't here

4、Mr.Smith isn't available/★I'm sorry Mr.Smith isn't available,Can i take a message?

十四、复习:

1.生词和短语

sales report

figures

presentation

product

catalogue

to publish

Please hold the line,...

I'll put you through

I am calling about...

2.Dialogue(八)

EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please.

SMITH'S SECRETARY: I'm afraid that Mr. Smith is in a meeting.

EDWARD GREEN: Is he free later this afternoon?

SMITH'S SECRETARY: I don't think so. Mr. Smith is very busy at the moment.

EDWARD GREEN: I'll right again tomorrow.

SMITH'S SECRETARY: I am afraid Mr. Smith isn't in the office tomorrow.

CLIVE HARRIS: Clive Harris.

KATE MCKENNA: Clive, it's Kate.

CLIVE HARRIS: Hello Kate.

KATE MCKENNA: Are you busy?

CLIVE HARRIS: No, why?

KATE MCKENNA I've got the sales report and I have all the figures ready for the presentation to Mr. Sakai. Do you want to see them?

GERALDINE: Good morning, Bibury Systems. How can I help you?

MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.

GERALDINE: Please hold the line, Mr. Sakai. I'll put your through.

CLIVE HARRIS: Hello.

GERALDINE: Mr. Sakai is on the line.

CLIVE HARRIS: Put him through ...sorry Kate, I must go. I have a very important call. I'll talk to you later.

Hello, Mr. Sakai.

MR. SAKAI: Hello, Mr. Harris, how are you?

CLIVE HARRIS: I'm very well, thank you. How are you?

MR. SAKAI: I'm fine. I'm calling about our meeting.

CLIVE HARRIS: Yes?

GERALDINE: Hello, Bibury Systems. How can I help you? Could I ask who's calling please?

I'm afraid her extension is busy at the moment, Mr. Clark. Will you hold, or can I take a message? Okay, that's fine. I'll ask her to call you back.

JENNY ROSS: Good night, Edward.

EDWARD GREEN: Good night. I am going to phone Mr. Smith's number once again.

JENNY ROSS: Good luck!

EDWARD GREEN: It's six o'clock ?Maybe Mr. Smith is still at work. Maybe his secretary isn't there.

JENNY ROSS: I don't think

EDWARD GREEN: Just wait ?Ah Mr. Smith? My name is Edward Green.

MR. SMITH: Yes.

EDWARD GREEN: You don't know we but I work in Don Bradley's office at Bibury Systems.

MR. SMITH: Yes?

EDWARD GREEN: I spoke to your secretary today.

MR. SMITH: Yes?

EDWARD GREEN: You publish your catalogue this month. And we have an exciting new product.

MR. SMITH: I have all the products I need.

EDWARD GREEN: I would like you to have a word with Big Boss.

MR. SMITH: I'm sorry?

EDWARD GREEN: I'll put our new product on the line now.

BIG BOSS: Hello, Mr. Smith. My name is Big Boss. I am eighteen inches high! I am voice-activated and I want to be in your catalogue.


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