Part one FRONT OFFICE
Unit one Making a Reservation/Advance Reservation
1. Good morning/evening. Reservation. May I help you?
2. What can I do for you?
3. Hold on line, please. Could you please hold on?
4. Could you wait a minute, please?
5. Are you with a company?
6. May I know you departure date?
7. How long will you stay with us?
8. How many people are there in your party?
9. That will be four nights.
10. May I know the arrival date, please?
11. Is it just for tonight?