[00:00.00]How much is the personal computer?
[00:02.48]Is tax included?
[00:04.21]Payment is due within 60 days of the invoice date.
[00:08.10]Would it be possible to give us a better price?
[00:11.28]This is our best price.
[00:13.35]Do you have any JXW-2500 copiers in stock?
[00:17.89]I'm sorry,but that item is out of stock at the moment.
[00:21.52]We expect it to come in around June 5th.
[00:24.45]When will you be able to deliver it?
[00:26.75]It'll take 40 to 50 days from the time you place the order.
[00:30.77]I'm calling in connection with the merchandise we ordered from you.
[00:34.40]What we received was not what we ordered.
[00:37.43]I understand how you feel.It must be very annoying.
[00:41.80]I'll check into it and call you back as soon as I find out what happened.
[00:45.90]The mistake is on our end and we'll take care of it.
[00:49.16]How can we best deal with the problem to your satisfaction?
[00:52.69]We'll do that right away.
[00:54.60]I'll arrange a special delivery so that you'll have them by tomorrow.
[00:58.67]We appreciate your bringing this to our attention.
[01:02.09]We're sorry about the mistake.Thank you for your understanding.
[01:07.50]White:How about these?
[01:09.20]Yang:How much do they cost?
[01:10.50]W:They're $7,500 a unit.
[01:13.93]Y:Is tax included?
[01:15.34]W:No,there's still the 3%,you know.
[01:18.13]Y:Can I pay for it in installments?
[01:20.88]W:Not really,as payment is due within 60 days of the invoice date.
[01:25.63]Y:Okay,but if I can't pay on credit,would it be possible to give us a better price?
[01:31.87]W:Sorry.This is our best price.
[01:34.46]Y:Well,thank you.Let me think about it.
[01:40.23]Ford:Ah,Mr.Yang-have you decided on the JXW-2500s yet?
[01:45.48]Y:Yes,and the answer is no.
[01:48.62]F:Oh?Could I interest you in something else?
[01:52.27]Y:Well,do you have any JXW-3000 copiers in stock?
[01:56.85]F:I'm sorry,but that item is out of stock at the moment.
[02:00.50]Y:Are you expecting any to come in soon?
[02:03.06]F:We expect our restock to come in around June 5th.
[02:06.88]Y:Good.I'd like to order five.
[02:09.62]F:Excellent-and the price will be $15,000 per unit.
[02:14.53]Y:Great deal!When will you be able to deliver it?
[02:17.69]F:It'll take 40 to 50 days after you place this order.
[02:21.77]Y:So I'll expect delivery around the second week of July.
[02:29.86]Y:Hello.I'm calling in connection with the merchandise we ordered from you.
[02:34.23]F:Everything to your satisfaction,sir?
[02:37.18]Y:Actually,no.What we received was not what we ordered.
[02:42.72]F:Oh,we are sorry.I understand how you feel.It must be very annoying.
[02:48.93]Y:Annoying isn't the word for it!
[02:51.10]F:I'll check into it and call you back.(He does that and calls back.)
[02:55.99]F:Mr.Yang,we're very sorry.We sent you the wrong merchanandise by mistake.
[03:01.63]Y:I know THAT!Do something about it!
[03:04.48]F:How can we best deal with the problem to your satisfaction?
[03:08.24]Y:Send us the correct order NOW! And I expect a significant discount for all this trouble!
[03:14.74]F:We'll do that right away,sir!
[03:18.01]F:I'll arrange a special delivery so that you'll have the JXW-3000s by tomorrow.
[03:24.88]F:We're sorry about the mistake.Thank you for your understanding.
[03:29.65]Y：再见。 内容来自 听力课堂网：http://www.tingclass.net/show-8673-250033-1.html