第一句：What's the matter?
A: Look! I've had enough.
B: What's the matter?
A: If you can't get this straightened out, I'm going to a different firm!
第二句：I understand why you're angry, and believe me, we are doing everything in our power to work this out.
A: I understand why you're angry, and believe me, we are doing everything in our power to work this out.
B: Well, obviously, what you're doing is not good enough!
A: If you could just give us a few more days, we should be able to get this problem ironed out.
Could you tell me what the problem is, please?
We will inform you of our decision as soon as possible.
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