第一句：Mr. Smith, I'd like to make a formalcomplaint.
A: Mr. Smith, I'd like to make a formal complaint.
B: Oh, what's that?
A: Things are in a mess.
B: Can you tell me what's happening?
第二句：We didn't receive the same quantity of goods as we mentioned in theagreement.
A: We didn't receive the same quantity of goods as we mentioned in the agreement.
B: I am sorry. There seems to be a problem in the system.
A: Could you look into this?
B: Yes. I will find out who is in charge of this.
Something has gone wrong somewhere. 某个地方出现问题了。
What's going to? 怎么了?