商务口语天天说 第150天:怎样表示接受索赔

[00:00.53]Your goods arrived in damaged condition. 贵方的货物到达我方时受损。 [00:04.43]What's the matter? 怎么了? [00:06.13]Your goods arrived in damaged condition. 贵方的货物到达我方时受损严重。 [00:09.25]Yes, we have already looked into this matter. 是的，我们已经调查了此事。 [00:13.47]We accept the claim. 我们接受贵方的索赔。 [00:16.12]We accept the claim. All right. 我们接受贵方的索赔。好的。 [00:19.10]But can you tell me how much you want us to compensate you for the loss? 但是你们能告诉我方你们要求多少赔偿吗? [00:23.39]We will send the list to you. 我们会把目录寄给您。

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第一句：Your goods arrived in damagedcondition.

贵方的货物到达我方时受损。

A: What's the matter?

怎么了?

B: Your goods arrived in damaged condition.

贵方的货物到达我方时受损严重。

A: Yes, we have already looked into this matter.

是的，我们已经调查了此事。

第二句：We accept the claim.

我们接受贵方的索赔。

A: We accept the claim.

我们接受贵方的索赔。

B: All right.

好的。

A: But can you tell me how much you want us to compensate you for the loss?

但是你们能告诉我方你们要求多少赔偿吗?

B: We will send the list to you.

我们会把目录寄给您。

索赔是指合同履行过程中，由于对方的责任和过失所造成的实际损失，向对方提出经济补偿和条件补偿的要求。所以，索赔的性质是属于经济补偿行为而不是惩罚。

其他表达法：

We will give your request for claims immediate attention.

我们会马上受理您的投诉。

We will get this matter resolved as soon as possible and hope to compensate you for yourloss to your satisfaction.

我们会尽快解决此事，希望给您的赔偿会使您满意。