第一句：Mr. Green, I am calling to inform you thegoods we received are in bad condition.
A: Mr. Green, I am calling to inform you the goodswe received are in bad condition.
B: I'm sorry to hear that.
A: We claim for compensation.
第二句：I think after we make an investigation of the matter, we'll consider theallowance.
A: According to the contract, we should offer you the allowance for the next shipment.
A: I think after we make an investigation of the matter, we'll consider the allowance.
The shipment documents can prove that the goods, when shipped, were in perfect condition.
Your proposal to settle the claim is satisfactory. We'll take it.