导购英语口语 215期:处理投诉
Conversation 1
A: Can I help you?
A：您有事吗？
B: Yes, we bought twenty electric heaters in your store three days ago. But now two of themare out of work.
B：是的。我们三天前在贵店购买了20台电暖器，但现在有两台坏了。
A: Oh, I'm so sorry to hear that. Could you tell me the brand?
A：哦，非常抱歉听到这种情况。您能告诉我是什么品牌的吗？
B: Yes, it's Caihong-150 Electric Heaters.
B：可以，是彩虹牌150型电暖器。
A: What's the matter?
A：什么毛病？
B: The problem is that it doesn't heat after we turn on electricity.
B：毛病出在我们通电后，电暖气热不起来。
A: Please bring the receipt and the warranty card with you. We'll be delighted to repair orreplace them.
A：请您把发票和保修卡拿来，我们将很乐意为您修理或更换两台。
B:Thanks a lot.
B：非常感谢。
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