365天实用商务口语 第14期:投诉与索赔

[00:00.08]I have a complaint. 我要投诉。 [00:17.13]When we unwrapped the cases, we found the goods partly soaked by rain. 打开箱子的时候，我们发现货物被雨水浸了个半透。 [00:23.57]We found half the goods broken. 我们发现一半的货物都碎了。 [00:43.48]We found half the goods beyond repair. 我们发现半数货物已无法修理。 [00:58.29]We found half the goods unusable. 我们发现半数货物已不能用了。 [01:02.39]It's obvious that the fruits are no longer suitable for consumption. 很明显，这些水果已经不能吃了。 [01:09.00]It's clear that the goods are useless now. 很明显这些货物现在已经没有用了。 [01:10.55]The result of our investigation said the damage was caused sometime in transit. 我们调查的结果是，货物是在运输途中的某个时候受损的。 [01:16.54]According to our survey report, the damage was caused by poor packing. 据我们的调查报告显示，损坏是由于包装不当引起的。 [01:22.26]Our surveyors stated that carelessness on the part of the manufacturer caused the shortage. 我们的调查员申明是生产厂家的粗心导致了短缺。 [01:27.52]We have no alternative but to file a claim. 我们没办法只能提出索赔。 [01:53.43]We claim a compensation of $10,000. 我们要求赔偿一万美元。 [01:55.46]We have to make a claim for a compensation of $3,000. 我们不得不索赔3000美元。 [01:59.46]Please make an investigation and send us the goods to meet the shortage as soon as possible. 请调查此事，并尽快将货物发给我们以弥补数量的不足。 [02:04.05]The home office asked me to drop in on you. They said you have a complaint. 总公司要我来拜访您。他们说您要投诉。 [02:17.00]Sorry, but I have a complaint. 很抱歉，但我是要投诉。 [02:22.53]What's the nature of the problem? 出了什么问题？ [02:27.03]We can't use most of the material you sent us on the last shipment. Some were water-stained. some soiled. 你们上一批送来的材料，大部分都不能用。有些有了水痕，有些污损了。 [02:35.27]I suppose you won't be convinced until you have seen it with your own eyes. 我想您要是不亲眼看一看是不会相信的。 [02:41.12]Really? I'm sorry to hear that. 真的吗？听到这样的事情发生我很抱歉。 [02:43.43]Look! These bales don't appear to have been properly packed. They have become soaked. 您看看。这几包显然是没有包装好，全浸透了。 [02:50.04]But the goods were in fine condition when shipped. 可是，装船的时候货物的情况还是很好啊。 [02:53.45]The result of our investigation said the damage was caused sometime in transit, but it's inadequate packing which allowed damages to the packages in the first place. 我们调查的结果是，货物是在运输途中的某个时候受损的，不过还是因为起初的包装不合格，才导致了这些损伤。

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