Our goods are well-examined before shipment,
The quality certificate shows clearly that the goodsare at the quality standard we said they'd be.
Any complaint about the quality of the products should be lodged within 15 days after thearrival.
You should have lodged your claim within 15 days after the arrival of the consignment.
Your claim cannot be accepted because it is lodged 40 days after the arrival of the goods at thedestination.
It's clearly a case for the insurance company.
I'm sorry that we cannot pay your claim.
We regret that we can't meet your claim as it has nothing to do with us.
I'm sorry for having caused you some inconvenience with this shipment, but we're notprepared to accept your claim.
It's not our fault. We're not liable for the damage.
The loss is not covered by your insurance.
Things have gone beyond our control.
The April consignment arrived at our port was seriously damaged. Over 20% of the glass flowervases were broken.
That's impossible. Our goods are well-examined before shipment. The quality certificateshows clearly that the goods are at the quality standard we said they'd be.
I'm afraid the losses must have occurred en route. Since we concluded the business on CIFbasis, I have to file a claim with you for the losses.
I'm sorry that we cannot entertain your claim, as the loss is not covered by your insurance.In the contract, it doesn't mention the Risk of Breakage.
Should I file the claim with the insurance company?
If you had insured against breakage, they might meet your claim.