I apologize to you for our mistake.
We very much regret the mistake in article number,which resulted in your receiving the wrong goods.
I'm assigned to come here to settle the claim you lodged against us for our shipping wronggoods.
I propose we compensate you by 3% of the total value,plus inspection fee.
In view of our friendly business relationships, we are prepared to meet your claim for the 25tons weight shortage.
We'll complete your order and send replacements for the damaged ones.
We admit that we were partially responsible for the damage. So, let's meet each other halfwayand compromise on a 10% reduction in price on the consignment.
We regret for the loss you've suffered and agree to compensate you by $750.
We are prepared to offer $30.000 in full and final compensation.
We surely will live up to our words that we will pay the freightage for returning the goods thatyou bought from us.
Good morning! There was a traffic jam on the way, so...
It doesn't matter. What's your suggestion for our damaged air conditioners? That's what I'mreally concerned about. Have you decided yet?
Yes. We've loo ed into your claim as to the damaged air conditioners and we have to admit thatunsatisfactory packing is the main reason.
That is, you agree to make up our losses?
Yes. We'll complete your order and send replacements for the damaged ones.
That's what we expected. Thank you. But what should we do with the damaged goods?
We'll send a technician to your region to do any necessary repairs. If the damage is not serious,I hope you could help us to dispose of them at a reduced price.
I'll do what I can.