I'm awfully sorry, sir.
I'm sorry about that.
I'll attend to it at once.
We'll fix this for you.
I'll speak to the manager and he'll see to it.
I'm sure he will deal with it.
It's against our regulations.
I'll manage to solve the problems at once.
We'll look into the matter immediately.
Please calm down, and I'll try to help you.
You can see, we are terribly understaffed.
I'm afraid you have misunderstood what the waitress said.
I'm afraid that the waiter didn't mean to be rude to you.
Good afternoon. Is there anything I can do for you?
I'm unhappy with your restaurant service. I was badly treated 'by a rude waiter.
I'm terribly sorry about this. Thank you for bringing the matter to our attention. I will contactthe Food and Beverage manager immediately. I'm sure he'll deal with it.
Yes, please do.
May I have your name and room number, please?
White, Room 1256.
Please accept my apology on behalf of the hotel. Our Food and Beverage manager will becontacting you.Please be assured that he will look into the matter.
I'll be waiting for his call. I don't like to be treated poorly.
Certainly, sir. We totally understand.