365天实用商务口语 第39期:投诉处理

[00:00.18]Please accept my apology on behalf of the hotel. 我代表饭店向您道歉。 [00:02.57]I'm awfully sorry, sir. 非常对不起，先生。 [00:06.29]I'm sorry about that. 对此我很抱歉。 [00:08.17]I'll attend to it at once. 我立刻解决这个问题。 [00:11.17]We'll fix this for you. 我们帮您解决这件事情。 [00:12.49]I'll speak to the manager and he'll see to it. 我会跟经理讲的，他会处理这件事情的。 [00:24.39]I'm sure he will deal with it． 我确定他会处理此事的。 [00:32.28]It's against our regulations. 这违反了我们的规定。 [00:33.53]I'll manage to solve the problems at once. 裁会想办法马上解决问题的。 [00:37.41]We'll look into the matter immediately. 我们会马上调查这件事情。 [00:39.13]Please calm down, and I'll try to help you. 请别激动，我尽量帮您。 [01:01.48]You can see, we are terribly understaffed. 您看到了，我们人手不足。 [01:03.22]I'm afraid you have misunderstood what the waitress said. 恐怕您误会了服务员的意思。 [01:37.41]I'm afraid that the waiter didn't mean to be rude to you. 恐怕服务员不是故意对您无礼的。 [01:42.40]Good afternoon. Is there anything I can do for you? 下午好。有什么事情需要我帮忙吗？ [01:52.27]I'm unhappy with your restaurant service. I was badly treated 'by a rude waiter. 我对这里的餐厅服务非常不满意。你们有一个服务员对我很粗鲁无礼。 [02:00.52]I'm terribly sorry about this. Thank you for bringing the matter to our attention. I will contact the Food and Beverage manager immediately. I'm sure he'll deal with it. 对此我非常抱歉。非常感谢您提出并让我们注意到这个问题，我马上联系餐饮部经理。我确定他会处理此事的。 [02:12.48]Yes, please do. 好的，请务必要这么做。 [02:14.15]May I have your name and room number, please? 能告诉我您的姓名和房间号码吗？ [02:17.43]White, Room 1256. 怀特，1256房间。 [02:18.56]Please accept my apology on behalf of the hotel. Our Food and Beverage manager will be contacting you.Please be assured that he will look into the matter. 请您接受我代表饭店向您道歉。我们的餐饮部经理会联系您的。请放心他会调查这件事情的。 [02:34.53]I'll be waiting for his call. I don't like to be treated poorly. 我等他电话。我不喜欢被别人粗鲁地对待。 [02:43.34]Certainly, sir. We totally understand. 当然是的，先生。我们完全理解。

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