365天实用商务口语 第53期:处理顾客抱怨

[00:00.41]Is something wrong, sir? 先生，有什么问题吗? [00:01.37]What's wrong with it? 这个菜怎么了? [00:02.23]I'll check your order with the chef. 我会和主厨核对您点的菜的。 [00:05.19]I'll tell this to the cook. 我会告诉厨师的。 [00:06.22]We're very sorry for the delay. Please enjoy your lunch. 抱歉耽搁了，请享用您的午餐。 [00:09.22]I'm very sorry to have kept you waiting so long. 很抱歉让您久等了。 [00:38.30]I'm very sorry for the mistake. 很抱歉弄错了。 [00:39.59]I'm very sorry. I'll bring you another one. 非常抱歉。我会给您另送一份来的。 [01:22.12]Sorry, I'll change everything for you. 对不起，我给您全部换掉。 [01:27.25]I do apologize for giving you the wrong dish. I'll change it immediately for you. 给您上错了菜，我实在抱歉。我马上给您换。 [01:30.43]I'm sorry you're not enjoying it. sir. I'll return it to the kitchen. 先生，很抱歉您觉得不好吃。我把它退回厨房。 [01:35.55]I'll return your soup to the chef. 我会把您点的汤退给主厨的。 [01:37.48]I'll bring you something else. 我给您取些别的来。 [01:39.23]I'll bring it to you at once. 马上给您拿来。 [01:43.38]I'm very sorry for not bringing it to you. 很抱歉没有给您拿来。 [01:44.55]I hope you enjoy it this time. 希望这次您能喜欢。 [02:00.03]There will be no charge for this. It's on the house. 这不用付费，由本店请客。 [02:07.27]Here we have some drinks for you to enjoy. K is free of charge to show our apology. 我这儿有些喝的供您享用。是免费的，以表达我们的歉意。 [02:35.00]We'll surely improve the service here. 我们一定会改善这里的服务的。 [02:49.18]We are sure to improve. 我们一定会改进的。 [02:52.05]I'm the head waiter and I'd like to apologize for our carelessness. 我是领班，我为我们的粗心道歉。 [02:59.42]We're very sorry to have caused you this trouble. 很抱歉给您带来这种麻烦。

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