商务英语 学英语,练听力,上听力课堂! 注册 登录
> 商务英语 > 商务英语口语mp3 > 365天实用商务口语 >  列表

365天实用商务口语 第53期:处理顾客抱怨

所属教程:365天实用商务口语

浏览:

gaoyuan

随身学
扫描二维码方便学习和分享

http://online2.tingclass.net/lesson/shi0529/0009/9167/53.mp3
http://image.tingclass.net/statics/js/2012
[00:00.41]Is something wrong, sir?

先生,有什么问题吗?

[00:01.37]What's wrong with it?

这个菜怎么了?

[00:02.23]I'll check your order with the chef.

我会和主厨核对您点的菜的。

[00:05.19]I'll tell this to the cook.

我会告诉厨师的。

[00:06.22]We're very sorry for the delay. Please enjoy your lunch.

抱歉耽搁了,请享用您的午餐。

[00:09.22]I'm very sorry to have kept you waiting so long.

很抱歉让您久等了。

[00:38.30]I'm very sorry for the mistake.

很抱歉弄错了。

[00:39.59]I'm very sorry. I'll bring you another one.

非常抱歉。我会给您另送一份来的。

[01:22.12]Sorry, I'll change everything for you.

对不起,我给您全部换掉。

[01:27.25]I do apologize for giving you the wrong dish. I'll change it immediately for you.

给您上错了菜,我实在抱歉。我马上给您换。

[01:30.43]I'm sorry you're not enjoying it. sir. I'll return it to the kitchen.

先生,很抱歉您觉得不好吃。我把它退回厨房。

[01:35.55]I'll return your soup to the chef.

我会把您点的汤退给主厨的。

[01:37.48]I'll bring you something else.

我给您取些别的来。

[01:39.23]I'll bring it to you at once.

马上给您拿来。

[01:43.38]I'm very sorry for not bringing it to you.

很抱歉没有给您拿来。

[01:44.55]I hope you enjoy it this time.

希望这次您能喜欢。

[02:00.03]There will be no charge for this. It's on the house.

这不用付费,由本店请客。

[02:07.27]Here we have some drinks for you to enjoy. K is free of charge to show our apology.

我这儿有些喝的供您享用。是免费的,以表达我们的歉意。

[02:35.00]We'll surely improve the service here.

我们一定会改善这里的服务的。

[02:49.18]We are sure to improve.

我们一定会改进的。

[02:52.05]I'm the head waiter and I'd like to apologize for our carelessness.

我是领班,我为我们的粗心道歉。

[02:59.42]We're very sorry to have caused you this trouble.

很抱歉给您带来这种麻烦。

内容来自 听力课堂网:http://www.tingclass.net/show-9167-290854-1.html
用手机学英语,请加听力课堂微信公众号:tingclass123
用户搜索

疯狂英语 英语语法 新概念英语 走遍美国 四级听力 英语音标 英语入门 发音 美语 四级 新东方 七年级 赖世雄 zero是什么意思

订阅每日学英语:

  • 频道推荐
  • |
  • 全站推荐
  • 广播听力
  • |
  • 推荐下载
  • 网站推荐
0.093750