A: I regret to tell you that quite a number of therecords and tapes were damaged.
B: I'm sorry to hear that. But the goods left herewere in perfect condition. It was possibly caused byrough handling.
A: Most of the records were either split or wrapped,and many of them were smashed. Besides, I can assure you that there was no rough handling whenthe goods were unloaded.
B: Well, as you made the arrangement for delivery. I am afraid I can't help you.
A: Yes, we did make the arrangement for delivery. But we instructed you to wrap each piece individually and pack no more than 10 pieces into a crate to allow for easy and safe handling.But this was obviously not done with the consignment.
B: Have you any idea about the damage?
A: We estimate that about 305 of the goods were damaged. And the shipping charges cost us a lot.We would like either replacements or a 20% reduction in price.
B: I admit that we were partially responsible for the damage. So let's meet each other half-wayand compromise on a 10% reduction in price on the consignment.