Product Quality 产品质量
A: We'd like to have you help straighten out thetrouble concerning the bicycles.
B: OK, can you give me the facts?
A: We have here a copy of the inspection certificateissue by the Commodity Inspection Bureau and aset of photos. The inspection certificate states thatthe bikes were found rusty when they wereunpacked and the photos taken on the spot back up the findings.
B: Are all our bikes like this?
A: Not all, there are 5 of them that have rust stains.
B: This is very unfortunate. Our manufacturer has always attached great importance to thequality of their products. But maybe the rust stains are due to dampness at sea. If that's thecase, the liablity should rest with the insurance people.
A: But our experts are of the opinion that the rust stain are not due to dampness but topoor workmanship. Please look at the picture. They surely prove that the derusting of the bikesbefore plating was not thoroughly done.
B: Well, it seems that manufacturers have not lived up to their standard in this case.
A: On the strength of this evidence, the responsibility rest with the producer and not with theinsurance people. It's obvious that the manufacturers didn't strictly observe the proceedingrequirements as stipulated in our contract.
B: Well, I'm very sorry for this. We'll replace the defectively bikes with new ones.
A: Thank you for sorting out the matter for us.