A: They're good in material, fashionable in design and superb in workmanship.
B: I see. The quality seems all right. But your prices are too high.
A: Will you supply spare parts if we want them?
B: Certainly. We always have the interest of the customers at heart.
A: How long is the warranty?
B: We guarantee our product for two years.
A: How about repairs after the warranty expire?
B: All repairs are billed at cost.
A: Sounds good! Would you mind if I asked to see a surveyor's report of your products? I may have a few more questions about your quality analysis.