A:Good morning, can I speak to Mrs. Smith?
B:Speaking please. This is Mrs. Smith.
A:Oh, hello. Mrs. Smith, I'm market surveyor from China Anycall. You bought a cellular phone from our company on August 14th, didn't you?
B:Yes, that's right.
A:What do you think of it since you've started to use it?
B:Er... Generally speaking, it's not bad.
A:Any suggestions for us?
B:Hmm... The battery of this cellular phone seems to be exhausted quite easily. Yesterday I made three calls, no more than 60 minutes, and it ran out. How surprising!
A:I'm sorry to hear that. For this problem, we'll send an engineer to your home within two couples of days to fix that. Is that OK?
B:Very good. Thanks. I'm looking forward to that.
A:Thank you very much for your precious advice. We'll do as much as we can. Bye.