A: We are sorry to you that the goods you sent us are not in conformity with the specifications of the contract.
B: You don't say.
A: As soon as the shipping arrived at our port we had it inspected.
B: That's very strange 35 tons is no small quantity and can't get lost on route. Where can these 35 tons have gone?
A: Our clients expressed their dissatisfaction. They strongly demand that you compensate for the loss.
B: We're sorry for this. We'll find out the reason soon and give you a reply immediately.