A:Our investigation results tell us that the factory part is responsible for the cargo damage. We are so sorry for the inconvenience we brought to you in this matter.
B:Well, that's all right.
A:The factory party agreed to compensate for your damage.
B:Thanks. I would like to know the details about the plan of compensation.
A:We are not going to carry these damaged goods back. Would you accept to buy these good sat half price? We'd like to use the payment as our compensation fee.
A:We are completely responsible for this accident. We warrant we won't make this kind of mistake again.